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Support Help - Avaya Access

What is Avaya Access?

Avaya Access gives customers and Partners the ability to establish a single secure ID and password to gain immediate access to important Avaya applications and protected sites, such as:

  • Self-service applications to get assistance from Avaya.
  • Subscriptions to feeds, notifications, and alerts.
  • Downloads associated with Avaya products.
  • Tools to manage and administer various Avaya products.


What does this mean for you?

Avaya Access will allow you to manage your own profile with your contact information and permissions, manage and approve your company users' requests for Avaya Access, and manage who can access your Avaya account information for specific locations, whether it's your company users or an authorized Avaya Partner.

IMPORTANT: By permitting either a Single Sign-On (SSO) User or a Partner's LinkID to access your sold to location(s), you are providing a third party with access to otherwise unavailable information about your Avaya supported installed equipment. Granting this access will provide the third party rights to Support Web site tools such as Create Service Request, Case Status, Parts Replacement, Manage Alarms, Administer Site Contacts, Downloads, Check Upgrade Entitlements and HealthCheck. It is your responsibility to obtain assurances regarding the identity or identities of the individual(s) to whom you provide access through this tool. Please note that Partner LinkIDs are group-based, affording access to your information by any individual with that Partner's LinkID.

It is your responsibility to validate the identity or identities of the individual(s) to whom you grant access. It is also your responsibility to manage that access. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVAYA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ECONOMIC DAMAGES, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO ACCESS GRANTED TO YOUR ACCOUNT INFORMATION.

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Getting Started with Avaya Access

Registration
Customers and Partners who access Avaya protected sites must be a registered Avaya Access user. To register for Avaya Access:

You will receive an e-mail confirming the receipt of your registration. A second e-mail will be sent to you once your registration has been processed.

Completing Your Pre-Registration
Customers and Partners can be pre-registered by an administrator from their company or an Avaya associate. If you have been pre-registered for Avaya Access:

  • You will receive an e-mail with a link to "Complete your Registration." This will take you to the "New User" pre-registration form that was completed on your behalf.
  • Scroll-down to the Login Information section and complete the required entries: Establish your password, setup a security question and answer, read and accept the Terms of Use, and submit the completed form.
  • You will receive an e-mail confirming that your registration is complete.


Pre-Registration
Company Administrators or Avaya associates can pre-register a user for Avaya Access.

  • Access your profile, go to https://sso.avaya.com. Note: You will need to Login if you are not already signed in through Avaya Access.
  • Select: User Management > Register New User.
  • Complete and submit the online pre-registration form to on-board a New User.

Once you have successfully pre-registered a user, the pre-registered user will receive an e-mail directing them to complete the registration process. See "Completing Your Pre-Registration" for the pre-registered user's instructions on completing the pre-registration process.

Log In
Customers and Partners will receive a Login page when attempting to access an Avaya protected site.

  • Registered users should login with their "Email Address" and password.
  • Forgot your password? Click on the "Forgot Password" link. You will receive an e-mail with a temporary link to setup a new password. The temporary link is only valid for 24 hours.

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You are now leaving Avaya Support and entering the Avaya Learning website.

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This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

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Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

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The more exact the phrases are to the actual title or string of text in a document, the better the results


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Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

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Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
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Session Expired .Please relogin!

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same