Skip navigation
Register Now
* Username or password are incorrect

Support Help - Avaya Access

Help - Administrator Roles and Responsibilities

Avaya Access allows a company to assign administrators to manage their users' access to Avaya protected sites and applications, and manage user access to their account information. Administrator permissions are maintained as part of the user's Avaya Access profile.

Multiple people in a company may be designated with one of the following administrator roles:

  • Company Administrators - Manage all your personnel registration and on-boarding requests for Avaya Access. The Company Administrator will also have Sold To (location-specific) Administrator capabilities, described below.
  • Sold To Administrators - Grant or deny access to your account information on a per location basis. This role assigns your staff permission to access tools and downloads specific to the sites they support. This includes assigning permission to authorized Avaya Partners to access your account information on your behalf..

Company Administrator Responsibilities

A Company Administrator is responsible for monitoring and approving requests from their company users. The following are the types of requests that will come to a Company Administrator for approval:

  • New Registrant Approvals - Registration or pre-registration requests for a new user to be setup with Avaya Access and permissions.
  • Email Address Change - A registered user is requesting a change to their e-mail address. Important: Do not approve the request if the user is changing companies. They will need to re-register with their new company account information. You would need to inactivate the user's account that is associated with your company.
  • User's Association to Company - A user who originally registered as having "No Relationship" defined with Avaya has submitted a request to be a user of your company.
  • Change User Access Type - A registered user is requesting administrator permissions. For example, a basic user is requesting permissions to be a Sold To Administrator for your company.
  • Add Role (Administrators for Partners Only) - A registered user is requesting access to a role that must be approved. For example, a user with a basic sales role in an application is requesting permissions for a technical role that has more capabilities.


Company Administrators also have the capabilities to perform the Sold To Administrator tasks.

^ Back to top

Sold To Administrator Responsibilities

A Sold To Administrator is responsible for assigning who can access their Avaya company account information by Sold To location. Granting access to your account information allows access to Avaya tools and downloads specific to a location on your company's behalf. The Sold To Administrator is responsible for the following tasks:

  • Approving requests to "Add Sold To Association" - Approve user requests for access to the account information for a Sold To location.
  • Sold To User Association - Assign (or remove) access to Sold To locations for users in your company.
  • Sold To Link ID Association - Assign (or remove) access to Sold To locations for authorized Avaya Partners. Note: Assigning access to a Partner's Link ID is group-based, meaning any individual with that Partner's Link ID can access your account information.

^ Back to top

Administrator Profile View

An administrator has the standard options to manage their profile and an administrative view that allows them to manage user permissions.

  • Manage Your Profile - By clicking on your name, a sub-menu will display the options to edit your profile, manage the access to your Sold To accounts, and subscribe to E-Notifications.
  • User Management - Approval Requests is where an administrator sees and can approve their users requests. An administrator can also pre-register a user; see What is Avaya Access & Getting Started for the Pre-Registration process.
  • Search By Users - Allows you to find a user's profile and inactivate the user's profile. Additionally, a Company Administrator can change the user's e-mail address on their behalf as long as they remain an employee of your company.
  • Tools - This is where you can assign (or remove) access to your Sold To locations for your company users or authorized Avaya Partners.

^ Back to top

You are now leaving Avaya Support and entering the Avaya Learning website.

Continue

This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

OK

Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

OK

Tips for Searching Avaya Support


A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)

 

The more exact the phrases are to the actual title or string of text in a document, the better the results


Close

Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

Close

Would you like to chat with one of our Support Agents?

Yes No Ask Me Later
Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
Your access to this functionality is prohibited.
Session Expired .Please relogin!

This is a HIPAA compliant Account.

Please use https://avaya.service-now.com for support requests.

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same