Skip navigation
Register Now
* Username or password are incorrect

Policies & Legal

Avaya Copyright Agent

If you believe that your intellectual property may have been infringed upon through an improper posting please contact us and provide the following requisite information in order to help us investigate the issue. Any notification of infringement must be submitted via the provided contact number below and through a physical signed letter.

a.Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by this single notification, a representative list of such works at the site;
b.The URL of the website(s);
c.Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to locate the material;
d.Your contact information, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
e.Include a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
f.Include a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
g.Sign the letter and send to the address below.

Avaya or it's suppliers may, in appropriate circumstances and at its discretion, do the following: a) disable and/or terminate the accounts of users who may be infringing the intellectual property rights of others; and/or b) remove content which infringes the intellectual property rights of others.

Contact Info:
Copyright Agent Notification
c/o Avaya Inc.
350 Mount Kemble Avenue
Room 2E103
Morristown, NJ 07960
USA
Phone: 908-953-2044
copyrightagent@avaya.com

You are now leaving Avaya Support and entering the Avaya Learning website.

Continue

This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

OK

Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

OK

Tips for Searching Avaya Support


A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)

 

The more exact the phrases are to the actual title or string of text in a document, the better the results


Close

Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

Close

Would you like to chat with one of our Support Agents?

Yes No Ask Me Later
Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
Your access to this functionality is prohibited.
Session Expired .Please relogin!

This is a HIPAA compliant Account.

Please use https://avaya.service-now.com for support requests.

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same