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All Tools

Check out the new Diagnostics & Tools page!

Please go to this link for the new Diagnostics & Tools landing page.


Here's an alphabetical list of Diagnostics & Tools

ACS Business Intelligence

The ACSBI Portal provides Avaya, its Customers and Partners, a platform for decision making by collecting, storing, modeling, analyzing and disseminating business data into historical, current, and future views of service delivery and customer trends.
More information

Avaya Diagnostic Portal

The Avaya Diagnostic Portal is the central hub of proactive and preventive diagnostic tools and utilities for Avaya products.

Avaya Mentor Program

An Avaya-run channel dedicated to technical content pertaining to how to install, configure, and troubleshoot Avaya products. We hope this content will be beneficial to our clients and Business Partners.

Avaya Network Health Check

Avaya Network Health Check is a network diagnostic tool that you can use to check the configuration of Ethernet Routing Switch (ERS) 5000 and ERS 8000 devices.

BP Sold To Lookup Tool

Avaya Partners can use the Sold To Lookup Tool to find Avaya Sold To accounts associated with their SSO login on the Avaya Support Website.

Company and Sold-To SSO Administrator Lookup Tool

If you are waiting on your Company or Sold-To Administrators to approve an SSO request, use this URL to find their contact information for your company.

Compatibility Matrix

The Compatibility Matrix Tool provides Avaya product compatibility information. The products in Compatibility Matrix do not include every product in the Avaya portfolio.

Customer Authorization Tool (Partners only)

The Customer Authorization Tool (CAT) automates permissions requests to end customers for LOA (Letter of Agency) and Delegated Administration to grant Business Partners permissions for Quoting, Registration, Delegated Administration, and Right to Terminate Orders via an electronic authorization request process.
More information

Enterprise Solutions PEP Library

The Enterprise Solutions PEP Library (ESPL) provides online access to corrective content/tools used by Avaya Nortel Enterprise Solutions Authorized users (Channel Partners/COAMS) supporting Enterprise Voice products: CS 1000/M1 including DepLists, Service Packs and MIRCC Tools, BCM/SRG, Contact Center, and MultiMedia products.

Global Registration Tool

The Global Registration Tool (GRT) provides a single, global process for customers and partners to register their systems.
More information


The HealthCheck Tool evaluates the settings on your installed Avaya products and reports potential misconfigurations.

IP Office Password Management

IP Office Password Management tool allows customers and partners to request a technical registration of their IP Office equipment establishing remote connectivity as well as request a password reset for existing connections.

Log Collection and Archiving Utility

The Log Collection and Archiving Utility is a multithreaded Windows service that archives application log files and records screen activity optimized for all versions of Avaya Interaction Center. It can however be used in other windows based Avaya applications as well.

Maintenance Index by Product

The Maintenance Index by Product tool has been decommissioned. Please click here for additional information.

Manage Alarms

The Manage Alarms Tool allows customers and employees to request Avaya support systems to "ignore product alarms" based upon the following criteria: Start and end date and time (required), Sold To/FL (required), Solution Element (optional), Alarm string (optional).

Manage Licensing

License Management for:

- Product Licensing and Delivery System (PLDS)
- Global License Portability (Avaya Products)
- Remote Feature Activation (RFA)
- Keycode Retrieval System (KRS)
- Avaya Direct International (ADI)
- Data Products Electronic Licensing
- Octel Access

Password Reset Tool

Avaya Password Reset Tool is a Web-based tool, which you can use to generate a one time password (OTP), to reset the password of your Avaya device.

Security Screener

The purpose of the security screening is to provide specific information pertaining to the risk of toll fraud associated with the use of your Avaya DEFINITY® Enterprises Communications Server, or Communication Manager.

Sold To Lookup Tool

Avaya Partners and Customers can use the Sold To Lookup Tool to find Avaya Sold To accounts associated with their SSO login on the Avaya Support Website.

Software Compatibility Audit

The Avaya Software Compatibility Audit Tool produces a report showing the installed software and firmware versions on all upgradeable devices in your Communication Manager Version 2.0 and higher. It also shows the latest versions available for those same devices.


StationBuilder is a web application to provision Communication Manager stations. Avaya Software Specialists will initiate projects for the customers with validations to be applied to the data that the customer enters. Licensed features such as EC500 will be placed in the projects by the Software Specialist to ensure the customer has the correct features available as well as the correct Right-To-Use (RTU). The customer will then be able to use the web tool to upload the station related data.

You are now leaving Avaya Support and entering the Avaya Learning website.


This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-Tos associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how


Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.


Tips for Searching Avaya Support

A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote


Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)


The more exact the phrases are to the actual title or string of text in a document, the better the results


Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.


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