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Avaya Production Software Protection Program

Overview

Avaya is making a very important change to our Software Support Policy. Effective May 31, 2018, Avaya will no longer distribute copies of software for specific versions of certain legacy products. We are making this change because Avaya has stopped using a specific piece of embedded software contained within certain product versions. New, generally available products are not affected and Avaya will continue to publish and distribute updates and patches for those products in accordance with the current Lifecycle Policy.

Continued use of affected products:


If you intend to continue using the affected products, it is important you take immediate action before May 31, 2018.

  • Ensure you have copies of software downloads from PLDS for any affected product software you are using, including any custom patches previously provided by Avaya
  • Ensure you have copies of any incremental patches or service packs applicable for the affected product(s)


Any failure that requires affected software reinstall will require customer-provided copies of software downloads or the original media, effective May 31, 2018.
Avaya will continue to provide remote technical support of affected software, but will not directly provide or distribute any of the affected software. It is your responsibility to have copies of the affected software available.


How do I download copies of the affected software from PLDS?
Please see the PLDS Job Aid Portal Page for help on downloading software from PLDS. Please see the Product Details for the list of affected software.

Who is eligible to download Avaya Intellectual Property from the Avaya Support Website?


Can Avaya download copies of the affected software for me?
Avaya is pleased to offer on a time and material (T&M) basis Per Incident support to Avaya support customers for assistance with software downloads from PLDS based on the timelines noted above. Simply go to your home page on the Avaya Support Website and open a service request to have Avaya perform the work.


What happens if I do nothing?
Any system failure that requires affected software re-install will require customer-provided affected software downloads from PLDS or the original media effective May 31, 2018


If you do not have the affected software to re-install, you will need to work with sales or partners to upgrade to a current release. Expect extended outage periods.

Avaya will continue to provide remote technical support of affected software for customers under Avaya support contract, but will not directly provide or distribute any of the affected software. It is your responsibility to have affected software downloads from PLDS or the original media available.


What do I do if I need help?
Avaya is pleased to offer assistance for the general questions you might have. Support is also available on a time and material (T&M) basis Per Incident support to Avaya support customers for assistance with software downloads from PLDS. Simply go to your home page on the Avaya Support Website and open a service request to have Avaya perform the work.

Quick Links to Detailed Information on Affected Products

- Avaya Aura® Communication Manager (Including CC Elite)
- Boards and Gateways
- Messaging
- Media Processing Server
- Business Communications Manager
- Networking

Related Documents:

- Avaya Product Lifecycle Summary
- Avaya Product Lifecycle Policy Document
- Avaya Software Protection Program Product Details and Recommended Actions

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