Skip navigation
Register Now
* Username or password are incorrect

Avaya Production Software Protection Program

Overview

Avaya is making a very important change to our Software Support Policy. Effective May 31, 2018, Avaya will no longer distribute copies of software for specific versions of certain legacy products. We are making this change because Avaya has stopped using a specific piece of embedded software contained within certain product versions. New, generally available products are not impacted and Avaya will continue to publish and distribute updates and patches for those products in accordance with the current Lifecycle Policy.

Continued use of impacted products:
If you intend to continue using the impacted products it is important you take certain preventive actions.

By January 31, 2017 you will need to:

  • Ensure you have full backup copies of any product software you are running, including any custom patches previously provided by Avaya
  • If you do not have full copies of the product software, make full backups of your production systems


By November 30, 2017
you will need to:

  • Ensure you have copies of any incremental patches or service packs applicable for the impacted product(s)


Any failure that requires software reinstall will require customer-provided backups or the original media effective May 31, 2018.
Avaya will continue to provide remote technical support of impacted software, but will not directly provide or distribute any of the impacted software. It is your responsibility to have backup software available.

Timeline

May 4, 2016 January 31, 2017 November 30, 2017 May 31, 2018
  • End of Sale for impacted product versions
  • End of Manufacturer's Support Engineering for impacted product versions
  • No new software development of any kind: patches, service packs, customer specials, EP&T releases, and APS customer work
  • Only the latest patches are available for impacted product versions
  • Intermediate service packs and patches will no longer be downloadable from the Avaya Support Website
  • Patch releases no longer available for impacted product versions
  • Avaya will no longer distribute copies of software for impacted legacy product versions


Can Avaya perform these backups for me?
Avaya is pleased to offer on a time and material (T&M) basis Per Incident support to Avaya support customers for assistance with backups based on the timelines noted above. Simply go to your home page on the Avaya Support Website and open a service request to have Avaya perform the work.

Quick Links to Detailed Information on Impacted Products

- Avaya Aura® Communication Manager
- Boards and Gateways
- Messaging
- Media Processing Server
- Business Communications Manager
- Networking

Related Documents:

- Avaya Product Lifecycle Summary
- Avaya Product Lifecycle Policy Document
- Avaya Software Protection Program Product Details and Recommended Actions

You are now leaving Avaya Support and entering the Avaya Learning website.

Continue

This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

OK

Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

OK

Tips for Searching Avaya Support


A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)

 

The more exact the phrases are to the actual title or string of text in a document, the better the results


Close

Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

Close

Would you like to chat with one of our Support Agents?

Yes No Ask Me Later
Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
Your access to this functionality is prohibited.
Session Expired .Please relogin!

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same