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Avaya Single-Sign-On Policy Change

Keeping Avaya Data Secure

The safety of mission-critical data is a top priority for Avaya. As such, we are taking steps to ensure the compliance of Avaya data protection policy related to Single Sign On (SSO) accounts required to access Avaya online systems (including the Avaya Support Website).

Effective 7 October 2016, the following SSO accounts will no longer be active:

  • Business partner users who have not accessed Avaya online systems in >120 days.
  • Customer users who have not accessed Avaya online systems in >300 days.

If at any time you receive an 'Invalid ID or Password' error during an SSO login attempt, please:

1.

Confirm that there is no typo in the email address and password.

2.

Try to reset the password.

3.

If both fail, follow the sign up link to register for the Avaya Single Sign On login again.

If you have questions regarding this policy change or are having issues with the sign up page, please contact the Avaya IT Help Desk at 1-866-AVAYA-IT, or +1-513-228-8783 if outside of the US.


You are now leaving Avaya Support and entering the Avaya Learning website.

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This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

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Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

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Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

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Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same