S8700-013-01.4.642.1 Communication Manager (CM) 3.1.4 load 642.1

The issue happens during the peak hours. In this case during peak hours more agents are logged in to server they load. When they reach 274 agents system does not allow anymore agents to log in. If customer logs out one agent then another one can login.
When issue happens the following denial event is noticed in the system. These events match the time when issue occurs.
 
display events Page 4
EVENTS REPORT

Event Event Event Event First Last Evnt

Type Description Data 1 Data 2 Occur Occur Cnt
2126 Over CMS agent login cap 8AD9 31 07/15/11:24 07/15/16:06 255
2126 Over CMS agent login cap 8966 37 07/15/11:24 07/15/16:38 255
1039 ACD login failed 8966 2BBB 07/15/11:24 07/15/16:38 152
1039 ACD login failed 8AD9 251E 07/15/11:24 07/15/16:06 206
2126 Over CMS agent login cap 8C6F 37 07/15/11:24 07/15/16:36 255
1039 ACD login failed 8C6F 2B60 07/15/11:24 07/15/16:36 163
2126 Over CMS agent login cap 8C08 36 07/15/11:25 07/15/16:20 255
1039 ACD login failed 8C3C 266C 07/15/11:26 07/15/16:12 127
1437 Sys parm - dir call pkup 8BEB 2B0C 07/15/11:30 07/15/11:31 2

Agents are unable to login if 274 agents are already logged in. This happens in the peak hours. They have capacity for 314 agents. To check the capacity do display capacity and go to page 5.
display capacity Page 5 of 12

SYSTEM CAPACITY
System

Used Available Limit
-----------------------

HUNT GROUPS, SPLITS, OR SKILLS
Groups/Splits/Skills: 78 1922 2000
Administered Logical Agents: 742 19258 20000
Administered Logical Agent-Skill Pairs: 4082 175918 180000
Logged-In ACD Agents: 194 120 314
Logged-In Advocate Agents: 0 0 0
Logged-In IP Softphone Agents: 22 292 314
Group Members Per System: 808 59192 60000
CMS Measured ACD Members: 794 1606 2400
Dynamic Queue Slots Per System: 1 11999 12000
Queue/Call Status Buttons: 49 15763 15928+
Intercom Groups Per System: 1 255 256
Modem Pool Groups Per System: 0 63 63
Personal CO Line (PCOL) Trunk Groups: 0 200 200