AACC 6.x.7.x: NCCT OI Service fails to start.
SOLN224981 | Version: 8.0 | Published: 04/02/2013 | Updated: 11/20/2020
Available To: Customer, Internal
Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Configuration, Troubleshooting
Details

NCCT OI Service attempts to start then terminates. It then continues same cycle over and over.

-CCT Webservices in CCT Console is set to use ports 9080-9083.
-WS Open Interfaces in Server Configuration is set to user port range 9081-9084.

Application Event log:
==================
Error 10/20/2015 1:38:06 PM  NCCT OI Service  "Service cannot be started. System.InvalidOperationException: Failed to start service
   at NCCT.OI.Service.OIService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)"
Information        10/20/2015 1:38:06 PM  NCCT OI Service                1              None     SSPIWebService has started
Error 10/20/2015 1:38:06 PM  NCCT OI Service DALWebService failed to start, Exception:DALWebServiceException:Start():HTTP could not register URL http://+:9081/ because TCP port 9081 is being used by another application.

OR

Failed to retrieve all required configuration data: Unable to get JRE Version from registry.

System Event log:

===============
Information   10/20/2015 1:39:08 PM  Service Control Manager  The NCCT OI Service service entered the stopped state.
Error 10/20/2015 1:39:08 PM  Microsoft-Windows-HttpEvent 15005  Unable to bind to the underlying transport for [::]:9081. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine.  The data field contains the error number.
 
Netstat:
=======
Using command netstat -ano | find ":9081" , which with switch o lists PID of process that's using that particular port.
Results in TaskManager with PID column enabled pointed to nicmfjvm.exe process, which is a Java process that's used by AACC. This proves that port is being used by AACC and not an outside application

Problem Clarification

NCCT OI service fails to start.

Solution