Communication Manager: denial event 1387: Agent login

SOLN246529 | Version: 7.0 | Published: 03/11/2014 | Updated: 07/13/2020

Available To: Customer, Internal

Categories: 9600 Series IP Deskphones, Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Break/Fix, IP Softphone

Details

CM 6.3.2

Phone Type: 9640, also can happen on many other SIP stations, (9608, 1616, 4620 and One-X)

When using STATIONS WITH OFF-PBX TELEPHONE INTEGRATION it is not possible to login an agent to the same station.

15:03:01 SIP<SIP/2.0 500 Internal Server Error

15:03:01 Call-ID: 02a1ee3c0b5e31291753e934200

15:03:03 dial *82~ 29668#

15:03:03 term station 29668 cid 0x1f3

15:03:05 denial event 1387: Agent login invalid/error D1=0x5977 D2=0x1f3 denial event

VOIP data from: [17.127.192.35]:12364

Problem Clarification

CM: Unable to log in as an agent with a SIP phone

Solution