System Manager: Cannot edit/view/delete users. Some internal error has occurred in the service. Please contact the support team.
SOLN247877 | Version: 9.0 | Published: 04/02/2014 | Updated: 08/24/2020
Available To: Customer, Partner, Internal
Categories: Avaya Aura® System Manager, Break/Fix
Details

System Manager . SMGR from 6.1 to 6.3SP7

Cannot delete SIP users from System Manager
Cannot delete an existing user.
At the deletion confirmation, the following message appears:
Some internal error has occurred in the service. Please contact the support team.
The following errors have occurred:
Object Not Found: NoResultException: No entity found for query
This user does not exist in the show deleted user list.

 

Problem Clarification

Web GUI error

For edit/view:

6.1-6.2:

failed to lazily initialize a collection of role: com.avaya.coreservice.persistence.comm.CsCommProfileSet.csCommProfiles, no session or session was closed
Some internal error has occurred in the service. Please contact support team.

6.3 
Some internal error has occurred in the service. Please contact the support team.

6.1-6.3: error from deleting user:
The following errors have occurred:

Object Not Found: NoResultException: No entity found for query

JBOSS Log, $JBOSS_HOME/server/avmgmt/log/server.log

 6.1/6.2

2014-03-31 10:46:22,447 ERROR [org.hibernate.LazyInitializationException] failed to lazily initialize a collection of role: com.avaya.coreservice.persistence.comm.CsCommProfileSet.csCommProfiles, no session or session was closed
org.hibernate.LazyInitializationException: failed to lazily initialize a collection of role: com.avaya.coreservice.persistence.comm.CsCommProfileSet.csCommProfiles, no session or session was closed

2014-03-31 10:46:22,370 ERROR [com.avaya.mgmt.console.tracelogger] UPM_1002 Object Not Found: NoResultException: No entity found for query
at com.avaya.coreservice.um.domain.helpers.UPMExceptionHelper.newUserMgmtModelException(UPMExceptionHelper.java:166)

2014-03-31 10:46:22,454 ERROR [STDERR] Mar 31, 2014 10:46:22 AM com.sun.facelets.FaceletViewHandler handleRenderException
SEVERE: Error Rendering View[/pages/userEdit.xhtml]
javax.el.ELException: /file:/opt/Avaya/JBoss/4.2.3/jboss-4.2.3.GA/jboss-as/server/avmgmt/tmp/deploy/tmp2014636732341895728um.ear-contents/um-seam-exp.war/WEB-INF/lib/avaya-faces.jar!/META-INF/Tabs.xhtml @34,72 items="#{PARAMLIST}": /file:/opt/Avaya/JBoss/4.2.3/jboss-4.2.3.GA/jboss-as/server/avmgmt/tmp/deploy/tmp2014636732341895728um.ear-contents/um-seam-exp.war/WEB-INF/lib/avaya-faces.jar!/META-INF/editorTemplate.xhtml @289,63 paramList="#{PARAMLIST}": /pages/userEdit.xhtml @33,25 paramList="#{USEREDITORBEANUM}": Error reading 'tabs' on type com.avaya.mgmt.upm.ui.bean.UserEditorBean_$$_javassist_seam_37

Caused by: org.jboss.seam.InstantiationException: Could not instantiate Seam component: AsmComProf

6.3
2014-03-27 17:37:18,308 SEVERE [facelets.viewhandler] (http-0.0.0.0-443-41) Error Rendering View[/pages/userEdit.xhtml]: javax.el.ELException: //opt/Avaya/JBoss/6.1.0/jboss-as/server/avmgmt/deploy/um.ear/um-seam.war/WEB-INF/lib/avaya-faces.jar/META-INF/Tabs.xhtml @34,72 items="#{PARAMLIST}": //opt/Avaya/JBoss/6.1.0/jboss-as/server/avmgmt/deploy/um.ear/um-seam.war/WEB-INF/lib/avaya-faces.jar/META-INF/editorTemplate.xhtml @289,63 paramList="#{PARAMLIST}": /pages/userEdit.xhtml @33,25 paramList="#{USEREDITORBEANUM}": org.jboss.seam.InstantiationException: Could not instantiate Seam component: AsmComProf
 at com.sun.facelets.el.TagValueExpression.getValue(TagValueExpression.java:76)
2014-03-27 17:37:18,321 SEVERE [javax.enterprise.resource.webcontainer.jsf.lifecycle] (http-0.0.0.0-443-41) JSF1054: (Phase ID: RENDER_RESPONSE 6, View ID: /pages/userEdit.xhtml) Exception thrown during phase execution: javax.faces.event.PhaseEvent[source=com.sun.faces.lifecycle.LifecycleImpl@365684f1]

Caused by: org.hibernate.LazyInitializationException: failed to lazily initialize a collection of role: com.avaya.coreservice.persistence.comm.CsCommProfileSet.csCommProfiles, no session or session was closed
Caused by: org.jboss.seam.InstantiationException: Could not instantiate Seam component: AsmComProf

Solution