IP Office: DSML-Provider shows "Failed", Global Resynchronization Error

SOLN248685 | Version: 12.0 | Published: 04/16/2014 | Updated: 08/24/2020

Available To: Customer, Internal

Categories: Break/Fix, Configuration, IP Office, IP Office™ Platform : 10.1.x, IP Office™ Platform : 11.0.x, Troubleshooting

Details

Case 1: IP500v2, Release 9.010.845, one-X Portal 9.00.523 IP & Office SE Release 11.1

Case 2: IP500v2 Release 9.1.7.0.163, one-X Portal 9.1.7.0.21

Case 3: IP Office Poweredby 11.0 sp2

Case 4: IP SE 11.0 FP 4 SP 1

Problem Clarification

Cases 1 & 2:

Installation of one-X Portal was successful and gave no errors, but after the installation the DSML-Provider shows "Failed" even though CSTA-Provider is "Available".

Reinstalling one-X Portal multiple times yields same results; getting error 'Global Resynchronization Failed for IP Office'

Case 3 The customer upgrade to 11.0 sp2 from 9.1. The One Portal Service failed to connect to the IP Office.

CAse 4:IPO SE 11.0 FP 4 SP 1 .DSML provider was failing on one x portal Administrator login page. Also XMPP domain status is orange set to " Starting" .Presence issue on Avaya communicator.

Solution