IP Office: Unable To Access Web Control On Port 7071 / Fails To Load

SOLN262392 | Version: 34.0 | Published: 01/19/2015 | Updated: 04/13/2020

Available To: Customer, Internal

Categories: Break/Fix, IP Office, Troubleshooting, Upgrade

Details

Case 1: IP Office Server Edition (SE) deployed in a Virtual environment.
Case 2 & 5: IP Office server edition, release unconfirmed.
Case 3: IP Office Application Server or Server Edition (SE).
Case 4: IP Office Server Edition 9.0.5.0 build 972.
Case 6: IP Office 500V2 with UCM upgraded from 9.0.4 to 11.0.4
Case 7and 8: IP Office server edition, 11.0 SP2

Problem Clarification

Case 1: Not able to access Application Server Web Control on port 7071.

Case 2: After login to Web Control on port 7071, the Web Control web page never materializes.

When trying to access application server via secured browser connection on port 7071, the page will not load completely.
When accessing IP Office Web Manager | Platform tab via secured browser connection on port 7070, the platform page does not display.

Case 3: After upgrade from 9.0 to 9.1, Application Server cannot access Web Control on port 7071. The login prompts never shows. Also, from a putty session, "service webcontrol status" always shows "not started", even when we run "service webcontrol start" first.

Case 4: Web Control login page [:7071] hangs and times out-- page is unresponsive. Access to the web control service via web isn't possible.

Case 5 & 6: Web Control fails using https on port 7071. Service appears to be running in Putty: "service webcontrol status" shows "started"

Case 7: Webcontrol service is not running. Started it using command - service webcontrol start.

Case 8: Cannot acces one X user/administrator login. Also when accesing web manager port 7071 platform view the service are loading and timing out.Issue started after restarting one-X service from port 7071 to resolve a cert issue.

Solution