IP Office: One-X Portal some users can't login. Error: Your phone system is unavailable. Please try again later.

SOLN265876 | Version: 18.0 | Published: 03/25/2015 | Updated: 01/06/2020

Available To: Customer, Internal

Categories: IP Office™ Platform : 10.0.x, IP Office™ Platform : 9.1.x, Troubleshooting

Details

Case 1: IP Office 9.1.x One-X Portal

Case 2: IP Office 9.1.x One-X Portal or IP Office 10.0.x One-X Portal

Case 3: IP Office 10.0.x One-X Portal

Case 4: IP Office 10.1.x One-X portal

Case 5: IP office 9.1.12 one x portal

Problem Clarification

One-x Call assistant not working for some users or all users
Some users are receiving the following error : Your Phone system is Unavailable. Please try again later." When trying to log into website for One-x or even from Call Assistant
Some users (such as new users) are able to login, some are not
Avaya Communicator says "Unable to connect to one-x portal server. Personal contacts, presence and IM will be unavailable"
Sometimes there are long delays present when users attempt any action which involves one-X Portal

case 5: DSML providers for IPO shows status as "PrerequisitesMet".Users cannot login in one X as shown in the picture above.

Solution