AACC 6.x/7.0: Webadmin login fails w/ invalid User ID/Password - stopping WClient_DA_Com.exe corrects issue
SOLN273435 | Version: 19.0 | Published: 08/13/2015 | Updated: 04/01/2020
Available To: Customer, Partner, Internal
Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Troubleshooting
Details

Scenario 1:
AACC/ACCS 6.x SPx:
Intermittently - WebAdmin or any of Web clients fail to login to CCMA Web Page


Scenario 2:
AACC/ACCS 7.x
Unable to login using Webadmin, however other Web clients can login to CCMA Web Page

Webadmin account might have been locked due to login failures.

Problem Clarification

Scenario 1:
Webclients, including Webadmin, intermittently loose ability to login into CCMA Web Page. Receive error "You have entered an invalid User ID/Password combination. If you have forgotten the password, please contact your administrator."
Ending the WClient_DA_COM.exe process in Task Manager and re-launching WebAdmin page corrects the issue.

CCMA_WClient_DA_Com.log:
=======================
WClientDataAccess opUserAttributes 8000500D:webadmin:LDAPDomain; ADSI Error; The directory property cannot be found in the cache.

Scenario 2:
Trying to login Webadmin to CCMA produces same message as in Scenario 1, however other users can login to CCMA

Solution