AEP Connection is down: swlink1/xx.xx.6.80 (status 207 - TCP Down) - Translation Pushed into ESS
SOLN275553 | Version: 11.0 | Published: 09/22/2015 | Updated: 08/15/2019
Available To: Customer, Partner, Internal
Categories: Alarms/Error Codes, Avaya Aura® Application Enablement Services, Avaya Aura® Communication Manager, Maintenance, Troubleshooting
Details

Below are the alarm status states that AES connection flapped for a while.

Timestamp         Alarm Status     System Name     Category     Alarm Severity     Alarm Code     Event Code     Alarm Message
09/22/15 1:01:45 AM     UNACK         temXaes-svsXX     Platform     Minor         AAES107     GSYSL00131     An AE Services AEP connection is up
09/22/15 1:01:08 AM     UNACK         temXaes-svsXX     Platform     Minor         AAES106     GSYSL00130     An AE Services AEP connection is down

Below are the switch connection details with CMs states that Connection between AES and ESS refershed during alarmed time frame.

XX.XX.8.80     Talking         1     Online     Fri Oct 9 19:30:38 2015     1265     1557     30
XX.XX.6.80     Standby/ESS Idle     2     Online     Tue Sep 22 01:01:45 2015     602     602     30

 

As per the logs the connection between the ESS and AES restarted

Log.date:
01:01:08.158 ERROR:WARNING:trans_serv:ReadMsg:Can't read link, xx.xx.6.80, for switch, swlink1.
01:01:08.158 ERROR:WARNING:trans_serv:SetStatus:Connection state for link xx.xx.6.80 on switch swlink1 changed to TCP Down(207)
01:01:10.068 ERROR:CRITICAL:trans_serv:sslConnect:Error connecting to xx.xx.6.80:8765
01:01:17.081 ERROR:CRITICAL:trans_serv:sslConnect:Error connecting to xx.xx.6.80:8765
01:01:30.105 ERROR:CRITICAL:trans_serv:sslConnect:Error connecting to xx.xx.6.80:8765
01:01:45.254 ERROR:WARNING:trans_serv:SetStatus:Connection state for link xx.xx.6.80 on switch swlink1 changed to Restart(206)
01:01:46.147 ERROR:WARNING:trans_serv:processConnAcceptData:A new standby session has been initiated for switch, swlink1, MID, 2. old: 00000000 new: 56010ae9
01:01:46.147 ERROR:FYI:trans_serv:SetStatus:Connection state for link xx.xx.6.80 on switch swlink1 changed to Standby(217)

Messages of AES:
Sep 22 01:01:08 tem0aes-vs01 trans_serv[5870]: trans_serv: avAESAepConnectionDown: AEP Connection is down: swlink1/xx.xx.6.80 (status 207 - TCP Down), session ID 55e07aad
Sep 22 01:01:46 tem0aes-vs01 trans_serv[5870]: trans_serv: avAESAepConnectionUp: AEP Connection is up: swlink1/xx.xx.6.80 (status 217 - Standby), session ID 55e07aad


Checked the ESS server and it appears that ESS server restarted causing the connection with AES to drop.

Cause               Action      Escalated    Mode        Time
Craft Request      4 (RELOAD)     no      Active    09/21  2:22
Craft Request      4 (RELOAD)     no      Active    09/22  1:01

This restart occurred when translations were pushed on this ess server.

 CM Translation Saved:   2015-09-22 01 :01:07

 CM License Installed:   2015-06-03 11 :54:06

     CM Memory Config:   Large Survivable

Problem Clarification

Link between AES and CM restarted

Solution