IP Office: Unable To Pull Licenses From WebLM
SOLN284565 | Version: 21.0 | Published: 02/25/2016 | Updated: 03/10/2024
Available To: Customer, Internal
Categories: Application & Technical Notes, Avaya Aura® System Manager, Configuration, Design and Implementation, IP Office, Installation, Interoperability, Upgrade
Details

Case 1: IP Office system.

Case 2:  On Cloud Environment.

Case 3: Powered By IP Office.

 

Case 4: IP Office 10.1 GA  using WebLM on Primary server.

 Case 5: IP Office Server Edition 9.1.7 software.

Case 6: IP Office SE 11.0.0.2.0 build 23

-----------------------------------------------------------------------------------------

Case 7 : IP Office SE 11.0.0.2.0 build 23 with 500v2 expansions

Problem Clarification

Case 1: IP Office not getting licenses from WebLM server
Not enough correct licenses on a branch IPO or license can't be pulled down from the system manager

Case 2: On Cloud environment, after licensing expired on OSS, new licensing is ignored unless the IP Office service is restarted. OSS Licensing not Updating via WEBLM Automatically

Case 3: Powered By IP Office is not getting licenses from WebLM on OSS server. OSS licensing is sending all the correct licenses to WebLM. 

  • WebLM shows all licenses available for IP Office.
  • But...  IP Office is not using any licenses from WebLM, and shows "License Configuration Error (Check SSA alarms for license errors)

 Case 4: Adding PowerUser with H323 IP extension shows error in IP Office Manager:

  • The number of extensions configured to use Avaya IP endpoints licenses exceeds the number of licensed instances.
  • The number of users configured to use Power User licenses exceeds the number of licensed instances.

Case 5: The Secondary Server will not pull the licenses from the IP Office Primary.

Case 6: SSA showing ; Avaya IP Endpoint License Exceeded: There are insufficient Avaya IP Endpoint licenses License Type: Avaya IP Endpoints

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Case 7:  IP Office expansion 500v2 not showing Power user licenses so remote users unable to access onex. WebLM shows the licenses available but not showng in Manager. Has been working for months. Now it is not

Solution