Elite Multichannel: Agents are unable to login to their EMC Desktop applications.

SOLN285957 | Version: 12.0 | Published: 03/21/2016 | Updated: 03/26/2020

Available To: Customer, Internal

Categories: Avaya Aura® Call Center Elite Multichannel, Break/Fix, Configuration

Details

Elite Multichannel: 6.x

Problem Clarification

The agents are unable to login to their EMC Desktop applications due to the error messages on the EMC Control Panel.

The errors are XML link and License Director down

Solution