ACR: How to install AES Certificate on ACR

SOLN320077 | Version: 21.0 | Published: 01/03/2018 | Updated: 05/25/2020

Available To: Customer, Partner

Categories: Break/Fix, Witness Workforce Optimization

Details

Version : All Versions

Problem Clarification

The ACRs are not recording calls as the new AES Certificate has not been applied to ACR.

Alarm: DMCC API not running on xxx.xxx.xxx.xxx. Reason: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
Link to CTI on reporting error: sun.security.validator.ValidatorException: PKIX path validation failed: java.security

Solution