Avaya Equinox for Windows: Equinox Client guest (not signed in) calls to conferences failing

SOLN321262 | Version: 18.0 | Published: 02/02/2018 | Updated: 09/01/2020

Available To: Customer

Categories: Alarms/Error Codes, Avaya Aura® Web Gateway, Avaya Equinox® Management, Avaya Equinox® Media Server, Avaya Equinox® for Windows, Avaya Equinox® for iOS, Avaya Equinox® for macOS, Break/Fix, Configuration, Troubleshooting

Details

Equinox Conferencing: 9.1 TE deployment (also 9.1SP1)
Equinox Windows client: 3.3
SBCE: 7.2+latest patches
SM: 7.1, CM7.1, AAWG 3.3, AADS, AAMS, AMM.

Windows 10 64bit update 1079

Problem Clarification

Scenario 1:

Signed in Equinox Client users were successfully connecting to meetings. However guest Equinox Client users were being rejected (even if the exact same Client user signed out and attempted such a call).

When analyzing the call failure from the Equinox Management dashboard it showed the following error:

Rejecting incoming call (xxxxx) to (xxxxx) because the endpoint has not been enabled with an endpoint guest license. Contact your system administrator to purchase additional endpoint licenses

Scenario 2:

Guest users in TE deployment connecting through AAWG are not connecting.

Scenario 3:

Guest Equinox Client being launched by IE/Edge browser on Windows 10 initiates connection to meeting number, but then disconnects immediately.

Scenario 4: Avaya Equinox IX Workplace guest users unable to join the meeting via SBC. The call rings and disconnect immediately.

Scenario 5 : Calls are disconnecting in 3 mins with error: Endpoint has not been enabled with an endpoint guest license.( Error screen shot you can see in Scenario1)

Solution