IP Office: J-Series (J129, J139, J169, J179) Phones Fail and Show Acquiring Services when TLS is Enabled

SOLN328346 | Version: 25.0 | Published: 08/08/2018 | Updated: 02/17/2021

Available To: Customer, Internal

Categories: Break/Fix, Configuration, IP Office

Details

J129, J139, J159, J169, J179, J189

Using IP Office 11.x
Phone firmware 2.0.x, 3.0.x ,4.0.x

To find out if this article applies to you, please make sure the issue does not occur while disabling TLS (default port 5061) in IP Office VoIP tab, and using HTTP to set the server on the J129, J139, J159, J169, J179 or J189.

For other Acquiring Services possible causes, you may also consult with: https://support.avaya.com/ext/index?page=content&id=SOLN314325

Problem Clarification

IP 500 V2/IPOSE with TLS enabled does not allow the J Series Phones to register

Phones Display "Acquiring Service" when TLS is enabled on the IP Office

Solution