IP Office: J169, J179 Feature Mode Not Available
SOLN333813 | Version: 11.0 | Published: 11/15/2018 | Updated: 11/20/2020
Available To: Customer, Internal
Categories: Break/Fix, IP Office, Troubleshooting
Details

 

IP Office 11.0.0.1

J169 phones 3PCC (700513636)

11.0.5.3.0 build 42

Problem Clarification

 

Case 1: J169 "3PCC" (700513636) Phone is working as SIP Standard Phone and not as Feature Phone. As shown below in SSA Screnshot.

 

 

The J169 Series Phones come in three versions:

 

1- 700513634  J169 Avaya SIP Version

These Models are optimized at the factory for use with Avaya IP Office and Avaya Aura.
 

2- 700513635 Avaya J169 IP Phone GSA

These Models are used by government agency who requests that the phones be TAA compliant meaning the country of origin signed the Trade Act Agreement of 1974.
GSA = General Services Administration, (Gov sales).


3- 700513636 Avaya J169 Open SIP Version 3PCC

They are not compatible with Avaya IP Office and Avaya Aura. In order to prevent arbitrage, the 3PCC version cannot be reconfigured for use on Aura/IPO.  The non-3PCC version is “universal” and can be reconfigured for use on non-Aura/IPO systems.
These Models are for someone who is going to deploy a 3rd party PBX, E.g. Broad Soft etc.
 

 

Case 2: J179 phone missing all button programming that was once displayed on main screen.

Solution