Avaya Aura Session Manager: How do we reset the cust login account on Session Manager

SOLN339221 | Version: 42.0 | Published: 10/31/2013 | Updated: 03/06/2024

Available To: Customer, Internal

Categories: Alarms/Error Codes, Avaya Aura® Messaging : 6.1.x, Avaya Aura® Messaging : 6.2.x, Avaya Aura® Messaging : 7.0.x, Avaya Aura® Messaging : 7.1.x, Avaya Aura® Session Manager, Break/Fix, Design and Implementation, Maintenance, Troubleshooting

Details

Avaya Session Manager version R6.x, R7.x. R8.x

Problem Clarification

User cannot log into ASM (Session Manager) via SSH using the cust account:.

Cust password is expired/locked/unknown.
Challenge/ Response is not working.
Cust password is not working.
Access Denied while trying to login to session manager.

Solution