Creating a self service incident report will provide you the ability to get real time updates on the reported issue and you will be able to view past submitted tickets.
Follow these simple steps to create your ticket. Thank you from Avaya Cloud Office Support Team.
Refer this easy step by step article on How to create a self service ticket for your issue
The following options are available to obtain support for Avaya Cloud Office
1. Online at the Avaya Cloud Office One Care Portal https://onecare.avaya.com/avayacloudoffice
This option is also available by selecting Support in the upper right corner when logged into Avaya Cloud Office Service Web
"Avaya Cloud Office Technical Support > Request a Service Change > Report an Issue or Ask a question"
2. Email the Avaya Cloud Office Support team, acosupport@avaya.com ( For Non Urgent reports only)
3. Phone the Avaya Cloud Office Support team, on the following numbers;
| United States |
1 866 282 9245 |
| Canada |
1 800 211 7481 |
| United Kingdom |
0800 389 6059 |
| Australia |
1800 282 920 or 02 9352 9203 |
| Netherlands |
0800 2526010 |
| Germany |
0800 7244233 |
| Italy |
800 529348 |
| Spain |
0900 923551 |
| Austria |
0800 909607 |
| Belgium |
0800 89227 |
| France |
0805 54 30 88 |
| Ireland |
1800 946223 |
| Portugal |
0800 210 328 |
| Switzerland |
800 563220 |
| Singapore |
0800 101 1528 |
Avaya Cloud Office Support is available Monday to Friday as follows:
• United States: 8:00 AM to 8:00 PM Eastern Standard Time (EST)
• Canada: 8:00 AM to 8:00 PM Eastern Standard Time (EST)
• United Kingdom: 8:00 AM to 5:00 PM local time
• Australia: 8:00 AM to 8:00 PM Australian Eastern Standard Time (AEST)
• France: 8:00 AM to 5:00 PM local time
• Netherlands: 8:00 AM to 5:00 PM local time
• Ireland: 8:00 AM to 5:00 PM local time
• Germany: 8:00 AM to 5:00 PM local time
• Italy: 8:00 AM to 5:00 PM local time
• Spain: 8:00 AM to 5:00 PM local time
• Belgium: 8:00 AM to 5:00 PM local time
• Austria: 8:00 AM to 5:00 PM local time
• Portugal: 8:00 AM to 5:00 PM local time
• Switzerland: 8:00 AM to 5:00 PM local time
• Singapore: 8:00 AM to 5:00 PM local time
After hours technical support is available for service outage situations by creating a ticket via the Avaya OneCare web portal or by calling us directly. For the fastest response time, please ensure that outage situations are never reported via email.
