How to escalate SR to management team

Doc ID    FAQ119367
Version:    2.0
Status:    Published
Published date:    21 Sep 2026
Created Date:    21 Sep 2026
Author:   
zhoupengfei
 

Answer

manage escalate on your SR.
 

Restricted Body Element

Login to the Avaya Support Portal:

🌐 URL: support.avaya.com



Navigate to the Service Request Management area:

Go to: Service / Parts Requests ➔ Service Requests ➔ Manage Service Request.



Search and Locate your target ticket:

Choose type as SR and enter the specific SR Number.




Trigger the escalation action:

From the actions menu, select Action ➔ Escalate.



Submit the details:

Fulfill all the required request information in the form and submit.


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