Avaya Cloud Office: All Avaya Phones Showing Down

Doc ID		PRCS101173
Version:		1.0
Status:		Published
Published date:		17 Jun 2026

Author:

Samrath Chawla

Abstract

Avaya Cloud Office: All Avaya Phones Showing Down

Body

Issue/Problem: All Avaya Phones Showing Down and Stuck in Lacquering Service

Cause: The devices were experiencing a network connectivity disruption

Resolution: The customer was advised to reboot their router or have their network team validate the router and internet connection. Following these actions, the portal confirmed that all phones were back online.

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