Problem: Proactive Contact server loses power.
A check of the Proactive Contact Digital Switch and a remote connection to the system show the switch to be ok, and that it did not suffer a power loss. However, CPU is not accessible on console or network.
See article ID SOLN104645, Switch Error: 'ALM090: Printer Off Line' for determining whether dialer Digital Switch suffered a power outage".
Performing a power reset of the server enables access to the server, and a check of the account file shows a gap in processing between the time the system is reported as inoperable, and the time that the system is able to access to have no activity recorded in any log files, particularly the account file. For example:.
2006/08/25!08.39.17!S28835!agent!agent.c!724!PID(27715)!Agent process startup, logon id = UNKNOWN
2006/08/25!08.39.17!S28836!agent!agent_misc_util.c!1226!PID(27715)!Agent sign on, logon id = AEP0I8L
2006/08/25!08.40.46!S28835!agent!agent.c!724!PID(27716)!Agent process startup, logon id = UNKNOWN
2006/08/25!08.40.46!S28836!agent!agent_misc_util.c!1226!PID(27716)!Agent sign on, logon id = MXS0P7X
2006/08/25!10.08.05!M88105!!!0!PID(1018)!Initiating startup of Avaya PDS MidTier Database::/sbin/rc3.d/S991avayadb:start_stop:
2006/08/25!10.08.05!Z00000!!!0!PID(1022)!script:admin:sh:cron:
2006/08/25!10.08.05!M89600!!!0!PID(1041)!ENVFILE SCRIPT:admin:/opt/avaya/pds/customs/rcvfile_check::
2006/08/25!10.08.05!0000!!!0!PID(1044)!There Was No rcvfile30.raw Data To Compare. No Processing Done
2006/08/25!10.08.24!M88111!!!0!PID(1174)!Startup of Avaya PDS MidTier Database complete::/sbin/rc3.d/S991avayadb:start_stop:
2006/08/25!10.08.24!M88104!!!0!PID(1192)!Initiating startup of Avaya PDS MidTier Service::/sbin/rc3.d/S993avayamts:start_stop:
2006/08/25!10.08.32!logger!!!0!PID(1312)!logger started up