Follow these steps during non-production hours on each IC server machine boxi.e. IC Primary, Secondary, Email,Voice, Web.
Note:This procedure is for IC setup on Solaris.
Ensure all IC servers are stopped.
Solaris platforms:
At the command line, type ps -ef|grep srv; Check to make sure the IC servers are not running.
To stop the IC Services on Solaris,given for all services. Some may not exist in your setup:
Navigate to the ?/IC61/bin directory, then:
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For Internet Call Manager (ICM), from the command line, type: ./icm.sh stop ?force
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For Central Internet Routing Service (CIRS), from the command line, type: ./cirs.sh stop -force
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For Sun ONE Server, from the command line, type: <SunONE_install_dir>/servers/<my_ONE_server>/stop
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For IBM http Web Server, from the command line, type: ./httpserver.sh stop
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If you configure the Web applications as Multiple Tomcat instances, from the command line, type: ./ictomcat.sh stop all ?force
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If you configure the Web applications as a single Tomcat instance, from the command line, type: ./ictomcat.sh stop ?force
Stopping the IC servers
It's possible to stop IC servers on any of the supported platforms using either IC Manager or the Avaya IC Admin Utility.
IC Manager
It's not possible to stop the Object Request Broker (ORB)server using IC Manager.
To stop all of the other IC servers in the proper order using IC Manager:
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Start IC Manager, if it is not already running.
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Select the Server tab.
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Select the Server>Shutdown menu option.
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Select the IP address or the name of the machine on which you want to stop servers.
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Click OK.
Avaya IC Admin Utility
To stop all IC servers using the Avaya IC Admin Utility:
1. Navigate to the following directory:
Solaris - <install_dir>/IC61/bin
2. Issue the following command:
Solaris - ./icadmin tv Admin <password>
3. Press ENTER.
Ensure all IC servers are stopped [check in task manager to verify that none of IC server exe are running]
Windows
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Go to the Task Manager dialog.
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Click the Process tab to view a list of the processes on your machine.
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Check to make sure the IC servers are not running.
Restarting the IC servers:
Run both of these tools in the following order:
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Avaya IC Admin Utility.
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IC Manager.
Note: The system reboot is only required for installations on Windows. Solaris and AIX systems do not need to be rebooted.
To restart the ORB server using the Avaya IC Admin Utility on the server machine:
1. In a command window, navigate to the following directory:
Solaris: .../IC61/bin
2. Type the following command:
Solaris : ./icadmin so
3. Press Enter.
Restart the IC servers in the required order.Refer to the order mentioned below:
From IC Manager:
|
In IC Manager, you must restart the IC servers individually and in the proper order. The following table illustrates the order in which to restart the IC Servers.
Server Category |
Server Name
|
|
Core Engine servers
|
ORB server (required by all other servers)
Alarm server
Data server
Directory server
License server
|
|
Reporting Services
|
Event Collector server
Report server
|
|
DU (Data Unit) servers
|
ADU server
DUStore server
EDU server
|
|
Web Management servers
|
WebACD server
Attribute server
ComHub server
Paging server
|
|
Email Management servers
|
IC Email server (requires the WebACD server )
CAServer server
CAAdmin server
|
|
Telephony servers
|
Telephony and TSQS servers (all switches)
Predictive Dialing Kernel ( Outbound Contact) server
SoftDialer server
VOX server
|
|
Business Logic servers
|
Workflow server
Blender server
Notification server
|
|
Web and Support servers
|
HTTP Connector server
WebQ server
WebQ Router server
|
To restart services on Solaris
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For ICM, from the command line, type: ./icm.sh start
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For CIRS, from the command line, type: ./cirs.sh start
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For Sun ONE Server, from the command line, type: <SunONE_install_dir>/servers/<my_ONE_server>/start
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For IBM http Web Server, from the command line, type: ./httpserver.sh start
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If you configure the Web applications as Multiple Tomcat instances, from the command line, type: ./ictomcat.sh start all
