IC: How to restart IC completely on Solaris box


Doc ID:    SOLN116580
Version:    5.0
Status:    Published
Published date:    31 Jul 2009
Updated:    05 Oct 2015
Author:   
Content Migrator
 

Details

Interaction Center (IC) version 6.x
Operating System: Solaris

Problem Clarification

This article details the procedure to restart IC completely on Solaris box.

Cause

n/a

Solution

Follow these steps during non-production hours on each IC server machine boxi.e. IC Primary, Secondary, Email,Voice, Web.
Note:This procedure is for IC setup on Solaris.
 
Ensure all IC servers are stopped.

Solaris platforms:

At the command line, type ps -ef|grep srv; Check to make sure the IC servers are not running.

To stop the IC Services on Solaris,given for all services. Some may not exist in your setup:

Navigate to the ?/IC61/bin directory, then:
  1. For Internet Call Manager (ICM), from the command line, type: ./icm.sh stop ?force
  2. For Central Internet Routing Service (CIRS), from the command line, type: ./cirs.sh stop -force
  3. For Sun ONE Server, from the command line, type: <SunONE_install_dir>/servers/<my_ONE_server>/stop
  4. For IBM http Web Server, from the command line, type: ./httpserver.sh stop
  5. If you configure the Web applications as Multiple Tomcat instances, from the command line, type: ./ictomcat.sh stop all ?force
  6. If you configure the Web applications as a single Tomcat instance, from the command line, type: ./ictomcat.sh stop ?force
Stopping the IC servers

It's possible to stop IC servers on any of the supported platforms using either IC Manager or the Avaya IC Admin Utility.

IC Manager

It's not possible to stop the Object Request Broker (ORB)server using IC Manager.

To stop all of the other IC servers in the proper order using IC Manager:

  1. Start IC Manager, if it is not already running.
  2. Select the Server tab.
  3. Select the Server>Shutdown menu option.
  4. Select the IP address or the name of the machine on which you want to stop servers.
  5. Click OK.
Avaya IC Admin Utility

To stop all IC servers using the Avaya IC Admin Utility:

1. Navigate to the following directory:

Solaris - <install_dir>/IC61/bin

2. Issue the following command:

Solaris - ./icadmin tv Admin <password>

3. Press ENTER.

 
Ensure all IC servers are stopped [check in task manager to verify that none of IC server exe are running]

Windows

  1. Go to the Task Manager dialog.
  2. Click the Process tab to view a list of the processes on your machine.
  3. Check to make sure the IC servers are not running.
 
Restarting the IC servers:

Run both of these tools in the following order:

  1. Avaya IC Admin Utility.
  2. IC Manager.

Note: The system reboot is only required for installations on Windows. Solaris and AIX systems do not need to be rebooted.

Avaya IC Admin Utility

To restart the ORB server using the Avaya IC Admin Utility on the server machine:

1. In a command window, navigate to the following directory:

Solaris: .../IC61/bin

2. Type the following command:

Solaris : ./icadmin so

3. Press Enter.

Restart the IC servers in the required order.Refer to the order mentioned below:
 
From IC Manager:
 
 

In IC Manager, you must restart the IC servers individually and in the proper order. The following table illustrates the order in which to restart the IC Servers.

Server Category

Server Name

Core Engine servers

ORB server (required by all other servers)

Alarm server

Data server

Directory server

License server

Reporting Services

Event Collector server

Report server


 

DU (Data Unit) servers

ADU server

DUStore server

EDU server

Web Management servers

WebACD server

Attribute server

ComHub server

Paging server

Email Management servers

IC Email server (requires the WebACD server )

CAServer server

CAAdmin server

Telephony servers

Telephony and TSQS servers (all switches)

Predictive Dialing Kernel ( Outbound Contact) server

SoftDialer server

VOX server

Business Logic servers

Workflow server

Blender server

Notification server

Web and Support servers

HTTP Connector server

WebQ server

WebQ Router server

 
To restart services on Solaris
  1. For ICM, from the command line, type: ./icm.sh start
  2. For CIRS, from the command line, type: ./cirs.sh start
  3. For Sun ONE Server, from the command line, type: <SunONE_install_dir>/servers/<my_ONE_server>/start
  4. For IBM http Web Server, from the command line, type: ./httpserver.sh start
  5. If you configure the Web applications as Multiple Tomcat instances, from the command line, type: ./ictomcat.sh start all

Legacy ID

KB01023055

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