CM: Can't interchange between servers after patch update.


Doc ID:    SOLN315292
Version:    2.0
Status:    Published
Published date:    14 Sep 2017
Updated:    21 Sep 2017
Author:   
caffeyk
 

Details

Communication Manager

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Problem Clarification

 

After patching ESS Active  servers can't interchnage to standby server.

After upgrading standby server, customer performed an interchange to upgrade active server as well, everything got registered to ESS.

init@IrvingESSCM1> swversion
     Operating system:  Linux 2.6.18-417.AV1xen i686 i686
                Built:  Feb 7 18:49 2017

             Contains:  03.0.124.0
        CM Reports as:  R016x.03.0.124.0
    CM Release String:  vcm-016-03.0.124.0
     Publication Date:  04 October 2012

UPDATES:
Update ID                       Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
03.0.124.0-21904                activated    cold    fix shellshock bug
03.0.124.0-23675                activated    cold    6.3.16.0-SP16


KERNEL-2.6.18-417.AV1           activated    cold    kernel patch KERNEL-2.6.18-

Platform/Security ID            Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
PLAT-rhel5.3-3021               activated    cold    RHEL5.3-SSP308

Messaging ID                    Status       Type    Update description
------------------------------- ------------ ------- ---------------------------


 CM Translation Saved:   2017-09-13 23:34:14

 CM License Installed:   2017-09-14 00:32:15

     CM Memory Config:   Large Survivable

 

 

Cause

Standby ESS server was not on current patch level.

 

init@IrvingESSCM2> swversion
     Operating system:  Linux 2.6.18-417.AV1xen i686 i686
                Built:  Feb 7 18:49 2017

             Contains:  03.0.124.0
        CM Reports as:  R016x.03.0.124.0
    CM Release String:  vcm-016-03.0.124.0
     Publication Date:  04 October 2012

UPDATES:
Update ID                       Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
03.0.124.0-21904                activated    cold    fix shellshock bug
03.0.124.0-23630                activated    cold    23438 23448 23503


KERNEL-2.6.18-417.AV1           activated    cold    kernel patch KERNEL-2.6.18-

Platform/Security ID            Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
PLAT-rhel5.3-3021               activated    cold    RHEL5.3-SSP308

Messaging ID                    Status       Type    Update description
------------------------------- ------------ ------- ---------------------------


 CM Translation Saved:   2017-09-13 23:34:14

 CM License Installed:   2017-09-13 23:05:41

     CM Memory Config:   Large Survivable

Solution

Update patch level on Standby server, Then interchange should work properly


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