Time in AIC is different from the time on the PC of the user

Doc ID		SOLN341493
Version:		1.0
Status:		Published
Published date:		15 Jul 2019

Author:

vbelokapov

Details

When the call enters the AIC terminal, it is showing two hours less. I attached in the ticekt a scrreshot of error.
No changed donecustomer informed us last friday.YESYes.see attachments

Problem Clarification

The time of the call in the AIC terminal is 2 hours less than the actual time that is on the PC

Cause

The AIC is always creating reports in GMT time zone. In Spain the time is GMT +2, but it cannot be changed in the AIC, because this is how the AIC works.

Solution

There is no solution, as this is not an issue. The AIC is always in GMT, so depending on the timezones, the time will appear differently.

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