Doc ID |
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SOLN360230 |
Version: |
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2.0 |
Status: |
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Published |
Published date: |
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02 Feb 2023 |
Created Date: |
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Details
Avaya WFO IXWE v15.2 and higher
Amazon S3 bucket as archiving media
Also applies to HCP working with S3
Requisites:
- Amazon S3 bucket for archiving
- An user account associated to this bucket with correct permissions (list, write, read, etc)
- A valid security credentials to the user above (key and secret id)
- A valid URL to the bucket according to resource location
Problem Clarification
How to create an Amazon S3 media/drive for archiving
Cause
Amazon S3 bucket been used as an archive media
Solution
- In Amazon Account
- Open the AWS Console as a root
- In search bar type “S3”, open the link
- Click on Create Bucket
- Type the name, the region
- Define Security schema
- Define versioning (is not recommended)
- Define encryption
- Click on create bucket
- Open the bucket, open the access point tab
- Visual Studio
- Install AWS Tools for Visual Studio
- In AWS Explorer
- select Website and copy the End Point URL or:
- right click on the bucket and create a pre signed URL or:
- define the URL based in resource location according to S3 specification, it should
- All steps above depend of Amazon S3 configuration and it should be provided by S3 administrator. The link have to open the file system above the bucket.
- Define Media Type
- In EM click Recording Management, go to Archive Media under Campaigns
- Click create button
- Select Amazon S3 under Type
- Define Name
- Define Path, you can use the AWS Explorer for Visual Studio to generate a valid URL (b.2)
- Define Bucket Name
- Define Authentication Type
- Define Access Key_ID
- Define Secret Key
- Associate with Archive Database
- Create a Campaign
- On the Recording Management > Campaigns > Settings page, click Create.
- Type a Campaign Name
- Check Enabled to have the campaign available to assign to Archive drives
- Set others configuration
- Click Save.
- Create a Schedule
- On the Recording Management > Campaigns > Schedules page, click Create
- Define a Name
- Specify whether the schedule is applied to both Central and Local Archives or Central Archives only.
- Set the times that the schedule runs.
- Create a Drive
- Open Enterprise, settings, click on Recorder Setting
- Click launch to Open Recorder Manager
- In Recorder Manager, click on Operations, Drives
- Click Create
- Select Amazon S3
- Define a name for the drive
- Chose the Media created in step C as a target
- Define other fields as business proposes
- Click Save
- Restart Archiver Service
- Open System Tools, watchdog
- Select Recorder Archiver Service, click Stop
- Click Start, allow watchdog start as well.