| Doc ID |
|
SOLN386632 |
| Version: |
|
1.0 |
| Status: |
|
Published |
| Published date: |
|
09 Jun 2026 |
Details
Breeze: 3.9
SMGR: 10.2
SFTP server: Debian server
Problem Clarification
When configuring an external backup storage location in Avaya System Manager (SMGR), clicking the "Test Connection" button fails.
The system successfully logs in and transfers (uploads) the test file, but fails on the subsequent deletion step.
Manual validation via the SMGR command-line interface using native Linux sftp (performing both put and rm commands) works flawlessly, indicating no underlying file permission or ownership issues on the target directory.
"SSH connection OK.
Problem with directory.
File transfer test OK.
File transfer remove error. "
Cause
The issue is caused by a compatibility mismatch between the rigid, programmatic Java-based SFTP client library embedded within Avaya System Manager and the default OpenSSH configuration on certain Linux distributions like Debian
Solution
Use a Fedora linux server.
