This article provides specifics tips regarding using the search interface.
Note that the search interface provides 2 types of responses:
1. Classic Search results (i.e. a listing of matching relevant documents)
2. AI Generated Responses.
For AI Generated Responses:
It is best to ask a question or tell the AI to do something. For example it's better to say "I'm experiencing echo on my 1100 series phone, tell me how to fix that." instead of just saying "echo 1100 series phone". The AI will provide an answer either way, but the more you tell it what you want it to do (i.e. tell me how to fix that), the better responses you'll get. Feel free to chat with the AI in the language of your choice. Click the "Explore more with Ada AI" button, that appears after your first submission, to engage in a multi-turn conversation with the AI to ask follow-up questions, ask for clarifications, provide clarifications, or chat about a new topic.
AI Responses are generated by artificial intelligence. They may contain errors or inaccuracies, and it is your responsibility to verify the information. Avaya stores any user-entered prompts, answers, ratings and rating comments together with the user identification for quality improvement purposes. The user identification is deleted after 70 days. By using this tool you authorize Avaya to reach out to you to inquire about your quality feedback. Please DO NOT enter any personal or confidential data here. Avaya's Terms of Use and Privacy statement apply for non-Avaya users.
The remainder of this article pertains to the Classic Search.
For more general information on using search in various places on support.avaya.com see PRCS100339
Techniques for Efficient Searching
To search for an article, type a few descriptive words in the search box, and press the Enter key or click the search button. A results page appears with a list of articles and documents that are related to your search terms, with the most relevant search results appearing at the top of the page.
The search appliance uses sophisticated text-matching techniques to find articles that are both important and relevant to your search. For instance, the search appliance analyzes not only the content in the article, but also the documents that are linked to it, too.
The search appliance searches are not case sensitive. All letters, regardless of how you enter them, are handled as lower case.
Search TIPS
Tip #1: You can expand your search by using the AND operator. To retrieve pages that include word A and word B, use a "+" sign between terms.
Example: breeze +edp
This will bring the documents having ‘breeze’ as well as ‘EDP’. The results will be ordered based on the relevancy calculated by the search engine.
Tip #2: You can expand your search by using the OR operator. To retrieve pages that include either word A or word B, use a "OR" sign between terms.
Example: breeze or oceana
This will bring results matching either breeze or oceana. If there are documents which contains both words, that will take the precedence in the result set, rest will be ordered as per relevancy.
Tip #3: By enclosing the phrase in quotation marks, the search appliance only returns documents that include the exact phrase you entered.
Example: "deploying avaya breeze"
This will bring the documents containing the exact phrase "deploying avaya breeze" followed by the documents having nearest match.
Tip #4: Using wild cards you can customize your search as follows:
a) Using * symbol
Example: deploying avaya *
This will bring all documents matching “deploying avaya” followed by any words or phrases
b) Using ? symbol
Example: avaya aura?
This will bring results containing ‘avaya aura?’ where ? will be replaced by any single character. For ex: Aura7, Aura8 etc
Please note:
For all these search features, the results available in the index with almost exact match to the search query entered will appear on the top followed by the documents with nearest match.
Relevancy will be calculated based on the internal algorithm used by search engine where it considers factors like proximity (how close the words appear in the document), recurrence (how many times the word appears in the body and the metadata) etc. Hence the ordering of the documents in the result set will be solely decided by the search engine.
