Tips for Searching effectively on support site

Doc ID:    TRNG100385
Version:    4.0
Status:    Published
Published date:    27 Feb 2017
Updated:    18 Mar 2019
Raghu Bellamkonda


Techniques for efficient searching

To search for an article, type a few descriptive words in the search box, and press the Enter key or click the search button. A results page appears with a list of articles and documents that are related to your search terms, with the most relevant search results appearing at the top of the page.

 The search appliance uses sophisticated text-matching techniques to find articles that are both important and relevant to your search. For instance, the search appliance analyzes not only the content in the article, but also the documents that are linked to it, too.

The search appliance searches are not case sensitive. All letters, regardless of how you enter them, are handled as lower case.

Search TIPS

Tip #1: If a common word is essential to getting the results you want, you can include it by putting a plus ("+") sign in front of it. Include a space before the "+" sign, but not after it. For example: feature description and implementation for communication manager +release 2.1

Tip #2: If your search term has more than one meaning, you can focus your search by adding a minus sign ("-") in front of words related to the meaning you want to avoid. Make sure you include a space before the minus sign. Example: dhcp server -linux

Tip #3: You can expand your search by using the OR operator. To retrieve pages that include either word A or word B, use an uppercase OR between terms. Example: compatibility matrix communication manager OR experience portal

Tip #4: By enclosing the phrase in quotation marks, the search appliance only returns documents that include the exact phrase you entered. Example: lync integration "communication manager"


Tip #5: To search for documents or items that are between two versions, type your search term and the version range separated by two periods ("..").Example: mwi 6.0..6.2 will bring up all the articles falling between 6.0 and 6.2 product versions


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