Tips for Searching effectively on support site


Doc ID:    TRNG100385
Version:    5.0
Status:    Published
Published date:    27 Feb 2017
Updated:    24 Jun 2019
Author:   
Raghu Bellamkonda
 

Details

Techniques for Efficient Searching

To search for an article, type a few descriptive words in the search box, and press the Enter key or click the search button. A results page appears with a list of articles and documents that are related to your search terms, with the most relevant search results appearing at the top of the page.

The search appliance uses sophisticated text-matching techniques to find articles that are both important and relevant to your search. For instance, the search appliance analyzes not only the content in the article, but also the documents that are linked to it, too.

The search appliance searches are not case sensitive. All letters, regardless of how you enter them, are handled as lower case.


Search TIPS

 

Tip #1: To search for documents or items that are between two dates, type your search term and the date range using the following formats:

 

a)      Example: breeze date:[2019-04-01 TO NOW] - This will bring results containing the term breeze and document date from April 1, 2019 till now

b)      Example: breeze date:[2019-03-10 TO 2019-03-15] - This will bring results containing the term breeze and document date between March 10, 2019 and March 15, 2019

 

Tip #2:  You can specify your search by focusing on document title

                        Example: title:Avaya Oceana Workspaces 3.4

                        This will bring the documents with title matching ‘Avaya Oceana Workspaces 3.4’


Tip #3: You can expand your search by using the AND operator. To retrieve pages that include word A and word B, use a "+" sign between terms.

                        Example: breeze +edp

                        This will bring the documents having ‘breeze’ as well as ‘EDP’. The results will be ordered based on the relevancy calculated by the search engine.

 

Tip #4: You can expand your search by using the NOT operator. To retrieve pages that include word A but not word B, use a "-" sign between terms.

                       Example: avaya -breeze

                       This will bring results matching ‘avaya’ but not ‘breeze’. The results will be ordered based on the relevancy calculated by the search engine.

 

Tip #5: You can expand your search by using the OR operator. To retrieve pages that include either word A or word B, use a "OR" sign between terms.

                        Example: breeze or oceana

                        This will bring results matching either breeze or oceana. If there are documents which contains both words, that will take the precedence in the result set, rest will be ordered as per relevancy.

 

Tip #6: By enclosing the phrase in quotation marks, the search appliance only returns documents that include the exact phrase you entered.

                        Example: "deploying avaya breeze"

                        This will bring the documents containing the exact phrase "deploying avaya breeze" followed by the documents having nearest match.

 

Tip #7: You can specify your search on Product Release. To retrieve pages that containing documents containing the exact phrase.

                        Example: Avaya oceana supportproductrelease:[3.4 TO 3.5]

                        This will bring documents related to Avaya Oceana with the product release from 3.4 to 3.5

 

 Tip #8: Using wild cards you can customize your search as follows:

 

               a)     Using * symbol

                       Example: deploying avaya *

                       This will bring all documents matching “deploying avaya” followed by any words or phrases

        

               b)     Using ? symbol

                       Example: avaya aura?

                       This will bring results containing ‘avaya aura?’ where ? will be replaced by any single character. For ex: Aura7, Aura8 etc

 

Please note:

For all these search features, the results available in the index with almost exact match to the search query entered will appear on the top followed by the documents with nearest match.

Relevancy will be calculated based on the internal algorithm used by search engine where it considers factors like proximity (how close the words appear in the document), recurrence (how many times the word appears in the body and the metadata) etc. Hence the ordering of the documents in the result set will be solely decided by the search engine.


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