1)CMS Supervisor is a Windows-based client application that runs on Microsoft Windows operating systems
2)CMS Supervisor Can Administer nearly all of the CMS server features
3)Provides a very robust reporting mechanism
4)Works with the optional Report Designer to create custom reports utilizing three-dimensional graphs and charts, custom reports
5)CMS Supervisor provides an Operational Effectiveness solution to perform the following actions:
-- Agent and split / skill assignments
-- CMS server storage allocation
-- Administration of CMS server user permissions
--Replace numerical ID with text
-- CMS server backups and restoration
--Administration of ACD entities (VDN, Call Work Codes, Trunk Group Assignments, Call Profiles and ACD Groups)
-- Administration of option by agent
6) Allows users to access CMS reports from wide range of hardware platforms with a single point of installation
7) Eliminates the need to install a client on multiple computers
Check this link at Avaya Support website for more detailed info about this application:
https://support.avaya.com/products/P1052/call-management-system-supervisor/
