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Reports

Overview of Reports

The INTUITY AUDIX LX system collects information that depicts how the system is used, including data about features, subscribers, communities, data port loads, and remote messaging traffic. This information is displayed in real-time dynamic report windows, in alarm logs and administrator's logs, and in AUDIX traffic reports.

Alarm logs and administrator's logs record events that are useful for preventive maintenance, for diagnosing problems and troubleshooting the system, and for spotting trends or estimating future needs. Dynamic windows allow you to watch real-time traffic in the AUDIX system. The table for INTUITY AUDIX Traffic Reports contains a list of available reports.

The procedures in this topic assume you know basic Avaya INTUITY commands and navigation, such as logging in and out of the system, recognizing the difference between the vm and sa logins, command prompt function and usage, and moving from field to field within a screen or window. If you are not familiar with INTUITY AUDIX system basics, read Getting Started before you continue.

Information in This Topic

This topic has the following information:

The Administrator's Log

The system warns you of potential administrative problems by displaying an administrative alert message (Alarms: A) on the AUDIX Administration status line when it logs an administration event. Check the status line at the top of the AUDIX Command Prompt screen at least once a day. If you observe such a message, access the administrator's log to view current error messages and a description for each problem.

The Administrator's Log identifies system events. These events include problems that you need to correct. Some events, such as full subscriber mailboxes and undeliverable messages, directly affect message processing.

When you see Alarms: A on the AUDIX Administration status line, you need to view the administrator's log. To view the administrator's log:

  1. Start at the Administration main menu and select: 
    2.  Logs
   Administrator's Log

    The system displays the Administrator's Log page.

    Note: You can also access the Administrator's Log screen by selecting Global Administration > Messaging Administration and typing display administrator's-log at the command line.

  2. Complete the fields on this page using the information in the table for Field Definitions: Administrator's Log page.
  3. Click Display to start the report.

    4. When the system gathers the information you specified, it displays the report as illustrated in Administrator's Log page; Report Results.

    The table for Field Definitions: Administrator's Log page; Report Results details the fields on this display-only screen.

  4. Examine the displayed events.

    5. Events, alarms, and their associated repair procedures are described in Alarms and Events.

  5. If a displayed event calls for repair, take whatever corrective action is necessary.
  6. Click Return to Main to return to the main menu.

The Activity Log

The Activity Log is an administrative tool useful for investigating reported problems with message delivery and the operation of the message-waiting indicator (MWI). The Activity Log maintains a history of the activity on the Avaya INTUITY system. You can use this log to track a specific subscriber's activity by extension and time, and you can often resolve reported problems by observing the Activity Log before filing a trouble report.

Setting Activity Log Data Collection Options

Use the System Parameters Activity Log screen to set up the Activity Log. You can set the following log options:

  • Enable or disable the Activity Log.
  • Instruct the Activity Log to record MWI updates.
  • Set a maximum number of Activity Log entries.
  • Clear all entries in the Activity Log.


    •  

    Note: If you set the Activity Log to record MWI updates, the number of records generated then increase significantly and could create an unduly long log. It is recommended that this field is only enabled when necessary.

To set Activity Log options:

  1. Start at the Messaging Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  2. At the enter command: prompt, enter change system-parameters activity-log.

    3. The system displays the System-Parameters Activity-Log screen; Setting Activity Log Options.

  3. Complete the fields on this screen by using the information in the table for Field Definitions: System-Parameters Activity-Log screen.
  4. To run an Activity Log report, see Running an Activity Log Report.

Understanding Log Entries

The Activity Log shows activity information for a selected subscriber. Events are listed in chronological order (oldest first) beginning with the specified date and time. Before running this report, you must first instruct the system to collect activity data, as described in Setting Activity Log Data Collection Options.

Received Entries

A received entry is made in the Activity Log each time a message is delivered to a subscriber's mailbox. Note that a message with multiple recipients generates a received entry for each recipient. The message can be one of the following:

  • Voice mail (VM) — includes fax mail and email messages
  • Priority voice mail
  • Call Answer (CA)
  • Leave Word Calling (LWC)
  • AMIS analog networking message
  • Undeliverable message notification
Scheduled Entries

A scheduled entry is made in the Activity Log each time a message is scheduled for delivery. Only one scheduled entry is made for a message regardless of the number of recipients. The message can be one of the following:

  • Voice mail (VM) — includes fax mail and email messages
  • Priority voice mail
  • Call Answer

    • Since CA messages are scheduled for immediate delivery at the time they are created, the scheduled delivery time is not repeated on the display. In addition:

    • If both the calling party and the called party are local subscribers, the display shows that the calling party scheduled the message for the called party.
    • If the calling party is not a local subscriber, the activity is not recorded.
    • If the called party is not a local subscriber, the local Avaya INTUITY system has no knowledge of the call and the activity is not recorded.
  • Broadcast message
  • Login announcement

Running an Activity Log Report

To run an Activity Log report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, enter display activity-log extension where extension is the 3-digit to 10-digit extension of the subscriber whose activity log is to be displayed.

    3. The system displays the Activity-Log Report screen; Specifying Log Information for the Report.
     

    Note: This report can take several minutes to run depending on the system load and the size of the log file.

  3. Press F3 (Enter) to start the report.

    4. When the system gathers the information you specified, it displays the Activity-Log Report screen; Report Results. The table for Field Definitions: Activity-Log Report screen, Report Results details the fields on this display-only screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

The Alarm Log

The alarm log contains descriptions of all significant problems detected by the system. The alarm log contains active alarms and resolved alarms. Resolved alarms are alarms that were corrected either automatically or by repair procedures. To view a list of potential alarms, see Alarms and Events.

 

  1. Start at the Administration main menu and select:
    2. Logs
   Alarm Log

    The system displays the Alarm Log page.

    Note: You can also access the Alarm Log screen by selecting Global Administration > Messaging Administration and typing display alarms at the command line.

  2. Enter the information into the fields.
  3. Click Display to start the report.
  4. Examine the displayed events.

    5. Events, alarms, and their associated repair procedures are described in Alarms and Events.

  5. If a displayed event calls for repair, take whatever corrective action is necessary.
  6. Click Return to Main to return to the main menu.

Displaying the Alarm Report

The alarm report lists active or resolved Avaya INTUITY system alarms. The most severe alarms are always listed first since these are most often the cause of the problem.

To display the alarm report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, enter display alarms.

    3. The system displays the Alarm Report page.
     

    Note: You enter values on this page regarding the type of alarm information you want the system to gather. The first time this report is used after a restart or reboot, the fields on the this screen are blank. Subsequently, each field on this page is populated with the value entered the last time the page was used.

  3. Complete the fields on this page using the information in the table for Field Definitions: Alarm Report page.
  4. Press F3 (Enter) to start the report.

    5. When the system gathers the information you specified, it displays the Alarm Report page; Report Results.

    The table for Field Definitions: Alarm Report page, Report Results details the fields on this display-only screen.

  5. Press F1 (Cancel) to return the cursor to the command line.
  6. Enter exit or another administrative command at the enter command: prompt.

The Administration History Log

The Administrator's History Log identifies administrative events that occur on your system. These events include information about any changes to your system, such as logins, command line entries, reports that were run, or changes to software.

To view the Administration History Log:

  1. Start at the Administration main menu and select: 
    2. Logs
   Administration History Log

    The system displays the Administration History Log; Specifying Information for a Report page.

    Note: You can also access the Administration History Log screen by selecting Global Administration > Messaging Administration and typing display history at the command line.

  2. Complete the fields on this screen using the information in the table for Field Definitions: Administration History Log page.
  3. Click Display to start the report.

    4. When the system gathers the information you specified, it displays the report as illustrated in Administration History Log page; Report Results.

    The table for Field Definitions: Administration History Log page; Report Results details the fields on this display-only screen.

  4. Click Return to Main to go back to the main menu.

The Web Server Error Log

The Web Server Error Log is automatically generated by the system. This is a read-only file that is updated regularly by the system.

To view the Web Server Error Log:

  1. Start at the Administration main menu and select: 
    Basic System Administration
   Web Server Administration
      View Logs

    The system displays the Web Server Logs page.

  2. Click Return to Main to go back to the main menu.

The Maintenance Log

Note: This is only available if you have logged in as tsc.

The maintenance log contains descriptions of all reported maintenance events.

 

To access the maintenance log:

 

  1. Start at the Administration main menu and select:
    2. Logs
   Maintenance Log

    The system displays the Maintenance Log page.

    Note: You can also access the Maintenance Log screen by selecting Global Administration > Messaging Administration and typing display events at the command line.

  2. Enter the information into the fields.
  3. Click Display to start the report.
  4. Examine the displayed events.
  5. Click Return to Main to return to the main menu.

Overview of Traffic Reports

AUDIX traffic reports serve several purposes. The reports help you to:

  • Determine the grade of service (GOS) provided subscribers during the busy hour at your site.
  • Determine the port usage on the AUDIX system in daily or hourly periods. You need to run these reports periodically to monitor performance and to anticipate your system's needs.
  • Determine if your INTUITY AUDIX system is performing at peak efficiency by providing actual usage information that you can compare with the type of usage that was initially forecast for your system.
  • Troubleshoot administration problems that can occur with subscribers and equipment as system usage increases and requirements change.

AUDIX traffic reports also provide the following information about outcalling ports, subscriber traffic, and feature traffic that help you evaluate system efficiency.

If you are using the AMIS analog networking feature, AMIS analog messages are included in the following statistics provided on traffic reports:

  • Voice mail sessions
  • Total messages
  • Average storage time
  • Mailbox space used
  • Remote messages sent and received
  • Port usage
  • Outcalling port usage
  • Undeliverable notifications
  • Community usage

Archiving Traffic Reports

If you print AUDIX traffic reports on a regular basis and file them sequentially by date, they can provide an ongoing audit and historical reference of your AUDIX system. These reports can be useful for analyzing trends and tracking system performance over a period of time. Since traffic records collected for a specific day, hour, or month are retained on the system only for a limited number of days, hours, or months, it is imperative that you run and print the reports on a regular schedule to ensure that you maintain a complete record from one reporting period to the next. See Data Retention Requirements for more information about how long the system retains traffic records.

Printing Traffic Reports

To print the contents of any AUDIX administration screen accessed with the list or display command, type the word print before the command. For example, to print the Alarm Log report, type print display alarm in the command line. The system displays the report and prints it at the same time.


 

Note: You must have a system printer enabled and available to print screens and reports. If you do not, the print queue fills up with print jobs that cannot be processed. This can slow down system performance.

Listing of INTUITY AUDIX Traffic Reports

Each application on the INTUITY AUDIX system provides its own set of reports for tracking data relevant and specific to the application itself. The following table lists each traffic report and its purpose. To see more information about a particular table, click the procedure link.


 
Table: INTUITY AUDIX Traffic Reports
Report
Purpose
Procedure Link
INTUITY AUDIX Messaging and AMIS Analog Networking
Community Traffic (Hourly/Daily)
Displays the number of messages sent and received by each community.
Community Daily Traffic Report or Community Hourly Traffic Report
Feature Traffic (Hourly/Daily)
Displays traffic information by feature: voice mail and call answer.
Feature Daily Traffic Report or Feature Hourly Traffic Report
Load Traffic (Hourly/Daily)
Displays the number of calls handled by each active port within a reporting period.
Load Daily Traffic Report or Load Hourly Traffic Report
Special Features Traffic
(Hourly/Daily)
Displays the outcalling traffic information. This includes information on outcalling, message delivery, and AMIS analog networking.
Special Features Daily Traffic Report or Special Features Hourly Traffic Report
Subscriber Traffic (Daily/Monthly)
Displays traffic information about a specific subscriber.
Subscriber Daily Traffic Report or Subscriber Monthly Traffic Report
Traffic Snapshot (Daily/Monthly)
Displays the incoming and outgoing traffic information for local and remote machines.
Traffic Snapshot Daily Report or Traffic Snapshot Monthly Report
INTUITY AUDIX Digital Networking
Network Load Traffic
(Hourly/Daily)
Displays the number of calls handled by each active INTUITY AUDIX Digital Networking port within a reporting period.
Network Load Daily Traffic Report or Network Load Hourly Traffic Report
Remote Messages Traffic
(Monthly/Daily)
Displays up to 13 months' worth of information about the traffic load between a local AUDIX and a specified remote AUDIX machine.
Remote Messages Daily Traffic Report or Remote Messages Monthly Traffic Report

Preparing the System for Traffic Reports

Before you can run a report, you must define the features and requirements for that report. The AUDIX system gathers data according to the requirements you set.

Activating the Collection of Traffic Data

You must tell the AUDIX system to start collecting traffic data before the system can format that data into a report. Reports can be produced for the current day or hour. Therefore, you can start running traffic reports almost as soon as traffic collection is activated. However, data for the full range of reporting periods (such as 192 hours, 8 days, or 13 months, depending on the report) is not available until that many hours', days', or months' worth of traffic data has been collected.

To activate traffic collection for the system and to define the prime time hours for collection:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, enter change system-parameters.

    3. The system displays the System-Parameters Features screen.

  3. Press F7 (NextPage).

    4. The system displays the System-Parameters Features screen, page 2. See Defining Basic Features and Parameters for a complete description of this screen.

  4. Enter values in the System Prime Time, Start:, and End: fields to indicate the "window" that will be used by the system to analyze and report prime-time traffic data. These values normally correspond to your company's business hours but can be set to any values you want. (Traffic data is also collected at other times, but for reporting purposes, these values designate the prime-time hours.)


    5.  


    The values you enter into these fields affect other system features, such as determining when out-of-hours personal greetings are played, and routing out-of-hours calls to automated attendants. Be sure any changes you make here do not adversely affect other feature functionality.

  5. Type a y in the Traffic Collection? field to collect data during the time interval specified above.
  6. Press F3 (Enter) to save the information in the system database.
  7. Enter exit or another administrative command at the enter command: prompt.

Data Retention Requirements

When traffic collection is activated, the INTUITY AUDIX system stores the present collection record. It also stores the records of previous consecutive collection periods. How long each record is retained depends on the type of report, as follows:

  • Traffic records that contain daily information for the feature, load, community, net load, and special features reports are stored for 32 consecutive days.

    • For example, if today is January 1, the present record contains the traffic data collected today, along with the previous 31 daily records, starting with December 31 (yesterday) and going back to December 1.

  • Traffic records that contain daily information for the remote messages and subscriber reports are stored for 8 consecutive days.

    • For example, if today is Monday, the present record contains the traffic collected today, along with the previous 7 daily records, starting with Sunday (yesterday) and going back to the previous Monday.

  • Traffic records that contain hourly information for the community, feature, load, and special features reports are stored for 192 consecutive hours, which equals 8 days of hourly information.

    • For example, if it is 8:15 a.m., the present record contains the traffic records collected since 8:00 a.m., along with the previous 191 hourly records, starting with 7:00 a.m. and going backwards.

  • Traffic records that contain monthly information for the remote messages and subscriber reports are stored for 13 consecutive months.

    • For example, if today is January 15, the present record contains the traffic collected so far this month, along with the previous 12 monthly records, starting with December (last month) and going back to the previous January.

As each new traffic record is collected, the oldest record is deleted. This means that you must produce traffic reports on a regular and timely basis, or you will lose the information that the reports make available to you. This is especially true if you retain the reports for historical purposes, such as a performance audit or for comparative analysis.

Running AUDIX Traffic Reports

To run the traffic reports, enter the command for the report you want on the AUDIX command line. Include the start date or month, or the starting hour or traffic type, depending on the report. In a few seconds, the system formats the collected data into the specified report. The table for INTUITY AUDIX Traffic Reports contains a list of available reports.


 

Note: If you do not enter a specific start date or time, you receive a report for the current day, month, or hour.

Community Daily Traffic Report

The Community Daily Traffic report shows daily measurements of messages sent and received by each community.

Report Contents

The report shows the total number of messages sent and received by each community. It also shows the number of messages that were not sent or received by each community due to restrictions on sending during any day in the 32-day period, including the current date.

Sending Restrictions Feature

If you use the Sending Restrictions feature, this report monitors the feature's effectiveness and provides data for you to check to ensure that the appropriate communities in your organization are restricted. For example, if a community has a large number of calls blocked due to restrictions on sending, you might want to investigate further to determine if there is:

  • An administration problem. Are the right communities being allowed or denied access?
  • A subscriber problem. Do subscribers know they are restricted, and is the restriction appropriate?

Also, depending on how you use the feature, this report can provide security information if you are monitoring call activity involving sensitive communities.

To run a Community Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type one of the following:
    • list measurements community day
    • list measurements community day mm/dd/yy

      • where mm/dd/yy is a date up to 31 days previous to the current date that you want as a starting point for the report.

      If you enter a date, the report displays one screen of traffic information for each day from the start date to the current date. If you do not enter a date, today's traffic information is displayed.

      The system displays the Community Daily Traffic screen. The table for Field Definitions: Community Daily Traffic screen details the fields on this screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Community Hourly Traffic Report

The Community Hourly Traffic report shows an hourly measure of messages sent and received by each community.

Report Contents

The report shows the total number of messages sent and received by each community. It also shows the number of messages that were not sent or received by each community due to restrictions on sending during any hour in the 192-hour (eight day) period, including the current hour.

Sending Restrictions Feature

If you use the Sending Restrictions feature, this report monitors the feature's effectiveness and provides data for you to check to ensure that the appropriate communities in your organization are restricted. For example, if a community has a large number of calls blocked by sending restrictions, you might want to investigate further to determine if there is:

  • An administration problem. Are the right communities being allowed or denied access?
  • A subscriber problem. Do subscribers know they are restricted, and is the restriction appropriate?

Also, depending on how you use the feature, this report can provide security information if you are monitoring call activity involving sensitive communities.

To run a Community Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type one of the following:
    • list measurements community hour
    • list measurements community hour mm/dd/yy
    • list measurements community hour mm/dd/yy hh

      • where mm/dd/yy is the starting date up to 7 days previous to the current date and hh is the 24-hour time up to 191 hours previous to the current hour that you want as a starting point for the report.

      You must specify a date before you can specify an hour. If you do not enter a date, the current hour of the current date is used. If you do not enter an hour, the report starts with the first hour of the date specified. The report displays one screen of traffic information for each hour.

      The system displays the Community Hourly Traffic screen. The table for Field Definitions: Community Hourly Traffic screen details the fields on this screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Feature Daily Traffic Report

The Feature Daily Traffic report shows traffic information on a feature-by-feature basis. Features are divided into call answer features and messaging features.

To run a Feature Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type one of the following:
  3. Press F7 (NextPage).

    4. The system displays Feature Daily Traffic screen, page 2. The table for Field Definitions: Feature Daily Traffic screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Feature Hourly Traffic Report

The Feature Hourly Traffic report shows traffic information on a feature-by-feature basis. Features are divided into call answer features and messaging features.

To run a Feature Hourly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements feature hour
    • list measurements feature hour mm/dd/yy
    • list measurements feature hour mm/dd/yy hh

      • where mm/dd/yy is the starting date up to seven days before the current date and hh is the starting 24-hour time that is a starting point for the report.

      The date specification precedes an hour specification. If you do not enter a date, the current hour of the current date is used. If you do not enter an hour, the report starts with the first hour of the date specified. The report displays one screen of traffic information for each hour.

      This report records two screens of traffic information for each hour.

      The system displays Feature Hourly Traffic screen, page 1. The table for Field Definitions: Feature Hourly Traffic screen, Page 1 details the fields on this screen.

  3. Press F7 (NextPage).

    4. The system displays Feature Hourly Traffic screen, Page 2. The table for Field Definitions: Feature Hourly Traffic screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Load Daily Traffic Report

The Load Daily Traffic report shows daily load traffic information for 1 to 32 days. Traffic load refers to the number of calls handled by each active port during the reporting period. Port usage measurements indicate how the ports are actually being used.

To run a Load Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays Load Daily Traffic screen, Page 2. The table for Field Definitions: Load Daily Traffic screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Load Hourly Traffic Report

The Load Hourly Traffic report shows hourly load traffic information for up to 192 hours (8 days). Traffic load is the number of calls handled by each active port during the reporting period. Port usage measurements indicate how the ports are being used.

To run a Load Hourly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements load hour
    • list measurements load hour mm/dd/yy
    • list measurements load hour mm/dd/yy hh

      • where mm/dd/yy is the starting date up to seven days previous to the current date and hh is the starting 24-hour time up to 191 hours previous to the current hour that you want as a starting point for the report.

      The date specification precedes an hour specification. If you do not enter a date, the current hour of the current date is used. If you do not enter an hour, the report starts with the first hour of the date specified.

      This report displays two screens of traffic information for each hour.

      The system displays the Load Hourly Traffic screen, Page 1. The table for Field Definitions: Load Hourly Traffic screen, Page 1 details the fields on this screen.

  3. Press F7 (NextPage).

    4. The system displays the Load Hourly Traffic screen, Page 2. The table for Field Definitions: Load Hourly Traffic page, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Network Load Daily Traffic Report

The Network Load Daily Traffic report shows network channel traffic one day at a time for up to 32 days. This report can show any nodes that are exceeding specified threshold limits, the number of calls that went unanswered, the number of calls on each channel, and other channel traffic information.

To run a Network Load Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Network Load Daily Traffic screen, Page 2. The table for Field Definitions: Network Load Daily Traffic screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Network Load Hourly Traffic Report

The Network Load Hourly Traffic report shows network channel traffic 1 hour at a time for up to 192 hours (8 days). This report can show any nodes that are exceeding specified threshold limits, the number of calls that went unanswered, the number of calls on each channel, and other channel traffic information.

To run a Network Load Hourly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements network-load hour
    • list measurements network-load hour mm/dd/yy hh

      • where mm/dd/yy is the starting date up to 7 days previous to the current date and hh is the 24-hour time up to 191 hours previous to the current hour, that you want as a starting point for the report.

      The date specification precedes an hour specification. If you do not enter a date, the current hour of the current date is used. If you do not enter an hour, the report starts with the first hour of the date specified.

      This report displays two screens of traffic information for each hour.

      The system displays the Network Load Hourly Traffic screen, Page 1. The table for Field Definitions: Network Load Hourly Traffic, Page 1 details the fields on this screen.

  3. Press F7 (NextPage).

    4. The system displays the Network Load Hourly Traffic screen, Page�2. The table for Field Definitions: Network Load Hourly screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Remote Messages Daily Traffic Report

The Remote Messages Daily Traffic report gathers up to eight days of information about traffic load between a local AUDIX machine and a specified remote AUDIX machine.

To run a Remote Messages Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements remote-messages day machine
    • list measurements remote-messages day machine mm/dd/yy

      • where machine is the name of the remote AUDIX machine for which you want information and mm/dd/yy is the starting date up to seven days previous to the current date that you want as a starting point for the report.

      If you do not enter a date, the current date is used.

      The system displays the Remote Messages Daily Traffic screen. The table for Field Definitions: Remote Messages Daily Traffic screen details the fields on this screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Remote Messages Monthly Traffic Report

The Remote Messages Monthly Traffic report gathers up to 13 months of information about traffic load between a local AUDIX machine and a specified remote AUDIX machine.

To run a Remote Messages Monthly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements remote-messages month machine
    • list measurements remote-messages month machine mm/yy

      • where machine is the name of the remote AUDIX machine for which you want information and mm/yy is the starting month up to 12 months previous to the current month that you want as a starting point for the report. If no month is specified, the current month is used.

      The system displays the Remote Messages Monthly Traffic screen. The table for Field Definitions: Remote Messages Monthly screen details the fields on this screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Special Features Daily Traffic Report

The Special Features Daily Traffic shows the outcalling traffic information (which includes outcalling, message delivery, and AMIS analog networking) for any day during the most recent 32-day collection period.

To run a Special Features Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Special Features Hourly Traffic Report

The Special Features Hourly Traffic shows the outcalling traffic information (which includes outcalling, message delivery, and AMIS analog networking) for any hour during the most recent 192-hour (eight day) period.

To run a Special Features Hourly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements special-features hour
    • list measurements special-features hour mm/dd/yy hh

      • where mm/dd/yy is the starting date up to seven days previous to the current date and hh is the 24-hour time up to 191 hours previous to the current hour that you want as a starting point for the report.

      The date specification precedes an hour specification. If you do not enter a date, the current hour of the current date is used. If you do not enter an hour, the report starts with the first hour of the date specified.

      The system displays the Special Features Hourly Traffic screen. The table for Field Definitions: Special Features Hourly Traffic screen details the fields on the screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Subscriber Daily Traffic Report

The Subscriber Daily Traffic report shows traffic information about a specific subscriber for any day within the most recent eight day period. This report can help you track a particular subscriber's mail-usage patterns.

To run a Subscriber Daily Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements subscriber day username/extension
    • list measurements subscriber day username/extension mm/dd/yy

      • where username/extension is the name or telephone extension of the administered AUDIX subscriber you want a report for and mm/dd/yy is the starting date up to seven days previous to the current date that you want as a starting point for the report.

      If you do not enter a date, the current date is used. This report displays four screens of traffic information for each day.
       

      Note: If the subscriber's name is administered in your system with an embedded space, such as Jane Doe, you must type the name enclosed in quotation marks, for example, "Jane Doe".

      The system displays the Subscriber Daily Traffic screen, Page 1. The table for Field Definitions: Subscriber Daily Traffic screen, Page 1 details the fields on this screen.

  3. Press F7 (NextPage).

    4. The system displays the Subscriber Daily Traffic screen, Page 2. The table for Field Definitions: Subscriber Daily Traffic screen, Page 2 details the fields on this screen.

  4. Press F7 (NextPage).

    5. The system displays the Subscriber Daily Traffic screen, Page 3. The table for Field Definitions: Subscriber Daily Traffic screen, Page 3 details the fields on this screen.

  5. Press F7 (NextPage).

    6. The system displays the Subscriber Daily Traffic screen, Page 4. The table for Field Definitions: Subscriber Daily Traffic screen, Page 4 details the fields on this screen.

  6. Press F1 (Cancel) to return the cursor to the command line.
  7. Enter exit or another administrative command at the enter command: prompt.

Subscriber Monthly Traffic Report

The Subscriber Daily Traffic report shows traffic information about a specific subscriber for any month within the most recent 12-month period. This report can help you track a particular subscriber's mail-usage patterns.

To run a Subscriber Monthly Traffic report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements subscriber month username/extension
    • list measurements subscriber month username/extension mm/yy

      • where username/extension is the name or telephone extension of the administered AUDIX subscriber you want a report for and mm/yy is the starting month up to 12 months previous to the current month that you want as a starting point for the report.

      If you do not specify a month, the current month is used. This report displays four screens of traffic information for each month.
       

      Note: If the subscriber's name is administered in your system with an embedded space, such as Jane Doe, you must type the name enclosed in quotations, for example, "Jane Doe".

      The system displays the Subscriber Monthly Traffic screen, Page 1. The table for Field Definitions: Subscriber Monthly Traffic screen, Page 1 details the fields on this screen.

  3. Press F7 (NextPage).

    4. The system displays the Subscriber Monthly Traffic screen, Page�2. The table for Field Definitions: Subscriber Monthly Traffic screen, Page 2 details the fields on this screen.

  4. Press F7 (NextPage).

    5. The system displays the Subscriber Monthly Traffic screen, Page�3. The table for Field Definitions: Subscriber Monthly Traffic screen, Page 3 details the fields on this screen.

  5. Press F7 (NextPage).

    6. The system displays the Subscriber Monthly Traffic screen, Page 4. The table for Field Definitions: Subscriber Monthly Traffic screen, Page 4 details the fields on this screen.

  6. Press F1 (Cancel) to return the cursor to the command line.
  7. Enter exit or another administrative command at the enter command: prompt.

Traffic Snapshot Daily Report

The Traffic Snapshot Daily report shows all of the traffic data that occurred on your INTUITY AUDIX system during a specific day. This report shows all incoming and outgoing traffic for local machines and remote machines.

To run a Traffic Snapshot Daily report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements traffic-snapshot day connection type
    • list measurements traffic-snapshot day connection type mm/dd/yy

      • where connection type is the type of network connection and mm/dd/yy is the date of the network traffic you want to display.

      If you do not enter a date, the system uses the current date.


       

      Tip: To print the content of these screens, precede the keyword list with print. You must have a system printer available and enabled to print screens.

The system displays the Traffic Snapshot Daily screen.

    This screen displays traffic for each remote machine of the connection type that is displayed in the command history line.
  1. Press F7 (NextPage) or F8 (PrevPage) to display reports for other days.

    2. The table for Field Definitions: Traffic Snapshot Daily screen details the fields on this screen.

  2. Press F1 (Cancel) to return the cursor to the command line.
  3. Enter exit or another administrative command at the enter command: prompt.

Traffic Snapshot Monthly Report

The Traffic Snapshot Monthly report shows all of the traffic data that occurred on your INTUITY AUDIX system during a month. This report shows all incoming and outgoing traffic for local machines and remote machines.

To run a Traffic Snapshot Monthly report:

  1. Start at the Administration main menu and select: 

    2. Global Administration
         Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  2. At the enter command: prompt, type either:
    • list measurements traffic-snapshot month connection type
    • list measurements traffic-snapshot month connection type mm/yy

      • where connection type is the type of network connection and mm/yy is the month of the network traffic you want to display.

      If you do not enter a month, the system uses the current month.


       

      Tip: To print the content of these screens, precede the keyword list with print. You must have a system printer available and enabled to print screens.

      The system displays the Traffic Snapshot Monthly screen.

      This screen displays traffic for each remote machine of the connection type that is displayed in the command history line.

      Press F7 (NextPage) or F8 (PrevPage) to display reports for other days.

      The table for Field Definitions: Traffic Snapshot Monthly screen details the fields on this screen.

  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Interpreting Traffic Report Findings

The various reports can be helpful tools for system planning, diagnosing system and subscriber problems, and for recognizing and diagnosing trends.

Feature Reports and Grade of Service

The Feature Daily Traffic and Feature Hourly Traffic reports each display two separate reports. These reports list session traffic or message traffic information for up to 32 consecutive days or 192 consecutive hours, respectively. The Maximum Average Voice Ports in Use: field and the Maximum Average IMAPI Sessions in Use: field are particularly important fields in the Feature Daily Traffic and Feature Hourly Traffic reports.

These reports play an important role in determining your system's grade of service (GOS). Among other things, GOS is used in determining port requirements. Port requirements on the AUDIX system are based on the use of ports for all applications, including call answer, messaging (voice, email, and fax), automated attendant, outcalling, AMIS analog networking, and call delivery.

Definition of Grade of Service

GOS is a parameter that describes the delays in accessing a port on the AUDIX system. Ideally, it is recommended that enough ports be provided so that there is always a port available. However, this is not necessary since calls are queued in an automatic call distribution (ACD) group or hunt group until a port is available. This is acceptable to subscribers as long as the delays are not too long.

GOS is defined as the fraction of calls that are queued for longer than 10% of the average holding time on the ports. For example, if the average holding time on an AUDIX system port is 100 seconds, a 0.05 GOS means that 5% of the calls will experience queueing delays of greater than 10 seconds. A 0.05 or lower GOS is generally recommended for the AUDIX system.

Determining Grade of Service

To determine the GOS on an installed INTUITY AUDIX system, you must retrieve the average number of ports used during the busiest hour from the system traffic data. Retrieval can be done by locating the Maximum Average Ports in Use field on the Feature Daily Traffic screen. Calculate the average of this value over several days to get a reliable indicator.

Next, locate the number of ports on your system in the first column of the INTUITY AUDIX Port Capacity in Erlangs (Avg. Ports in Use) at Various GOS table. Look across the row until you find the number equal to or just larger than your Maximum Average Ports in Use value. The number at the top of the column is the GOS during the busiest hour.

Example of How to Determine Grade of Service

For example, say that you have a system with 12 ports. Over the course of five business days, you record the value in the Maximum Average Ports in Use field on the Feature Daily Traffic screen. You add the five numbers together and divide by five to get an average of 7.25. You then look in the Port column in the table for the row that starts with 12 (the number of ports in this sample system). Looking across that row, note that the value that is equal to or just larger than 7.25 is 7.38. The GOS at the top of that column is 0.05.

You can also use the table to determine the number of ports required for a system under the present load. For example, if a 0.03 GOS is desired, look for the column with the heading of 0.03 GOS. Look down that column to find the number equal to or just larger than the value in the Maximum Average Ports in Use field from the Feature Daily Traffic screen. Then look across to the value in the left-hand column of that row to determine the number of ports required for a 0.03 GOS.

To continue this example, say that your Maximum Average Ports in Use is 45. Looking down the 0.03 GOS column, the closest value to 45 is 45.38. Looking leftward to the corresponding Port column, you see that 56 ports are required to maintain a 0.03 GOS. Note that ports are always sold in increments of two, so if the number of ports shown is an odd number, round it up by one.


 
Table: INTUITY AUDIX Port Capacity in Erlangs (Avg. Ports in Use) at Various GOS
Ports
0.01 GOS
0.02 GOS
0.03 GOS
0.04 GOS
0.05 GOS
0.06 GOS
0.08 GOS
0.10 GOS
2
0.16
0.23
0.29
0.33
0.38
0.41
0.48
0.54
3
0.47
0.61
0.71
0.79
0.86
0.92
1.03
1.12
4
0.89
1.09
1.22
1.34
1.43
1.51
1.65
1.78
5
1.38
1.64
1.81
1.94
2.07
2.17
2.35
2.49
6
1.92
2.24
2.44
2.60
2.74
2.86
3.06
3.22
7
2.51
2.86
3.11
3.31
3.44
3.58
3.81
4.00
8
3.14
3.53
3.81
4.00
4.17
4.33
4.58
4.78
9
3.78
4.22
4.53
4.75
4.94
5.08
5.36
5.58
10
4.44
4.92
5.25
5.50
5.69
5.89
6.17
6.42
11
5.14
5.67
6.00
6.28
6.50
6.67
6.97
7.25
12
5.83
6.39
6.78
7.06
7.28
7.47
7.81
8.08
13
6.56
7.17
7.56
7.83
8.08
8.31
8.64
8.92
14
7.31
7.92
8.33
8.64
8.92
9.14
9.50
9.78
15
8.03
8.69
9.14
9.47
9.72
9.97
10.33
10.64
16
8.81
9.50
9.94
10.28
10.56
10.81
11.19
11.53
17
9.56
10.29
10.76
11.12
11.41
11.65
12.06
12.39
18
10.34
11.09
11.58
11.95
12.25
12.51
12.93
13.27
19
11.12
11.91
12.41
12.79
13.10
13.37
13.80
14.16
20
11.91
12.72
13.25
13.64
13.96
14.23
14.68
15.05
21
12.71
13.55
14.09
14.49
14.82
15.10
15.56
15.94
22
13.51
14.38
14.93
15.35
15.69
15.98
16.45
16.84
23
14.32
15.21
15.78
16.21
16.56
16.85
17.34
17.73
24
15.14
16.05
16.64
17.08
17.44
17.74
18.23
18.64
25
15.96
16.90
17.50
17.95
18.31
18.62
19.13
19.54
26
16.78
17.75
18.36
18.82
19.20
19.51
20.03
20.45
27
17.61
18.60
19.23
19.70
20.08
20.40
20.93
21.36
28
18.44
19.46
20.10
20.58
20.97
21.30
21.84
22.28
29
19.28
20.32
20.97
21.46
21.86
22.20
22.75
23.19
30
20.12
21.18
21.85
22.35
22.76
23.10
23.66
24.11
31
20.97
22.05
22.73
23.24
23.65
24.00
24.57
25.03
32
21.82
22.92
23.61
24.13
24.55
24.90
25.48
25.95
33
22.67
23.79
24.50
25.02
25.45
25.81
26.40
26.87
34
23.53
24.66
25.38
25.92
26.35
26.72
27.32
27.80
35
24.38
25.54
26.27
26.82
27.26
27.63
28.24
28.72
36
25.25
26.42
27.17
27.72
28.17
28.54
29.16
29.66
37
26.11
27.31
28.06
28.63
29.08
29.46
30.08
30.59
38
26.98
28.19
28.96
29.53
29.99
30.38
31.01
31.52
39
27.84
29.08
29.86
30.44
30.90
31.29
31.93
32.45
40
28.72
29.97
30.76
31.34
31.82
32.21
32.86
33.38
41
29.59
30.86
31.66
32.26
32.73
33.13
33.79
34.32
42
30.47
31.76
32.57
33.16
33.65
34.06
34.72
35.25
43
31.35
32.65
33.47
34.08
34.57
34.98
35.65
36.19
44
32.23
33.55
34.38
34.99
35.49
35.91
36.59
37.13
45
33.11
34.45
35.29
35.91
36.41
36.83
37.52
38.07
46
33.99
35.35
36.20
36.83
37.33
37.76
38.45
39.01
47
34.88
36.25
37.11
37.75
38.26
38.69
39.39
39.96
48
35.77
37.16
38.02
38.67
39.19
39.62
40.33
40.90
49
36.66
38.06
38.94
39.59
40.11
40.55
41.27
41.84
50
37.55
38.97
39.85
40.51
41.04
41.48
42.21
42.79
51
38.44
39.88
40.77
41.44
41.97
42.42
43.15
43.73
52
39.33
40.79
41.69
42.36
42.90
43.35
44.09
44.68
53
40.23
41.70
42.61
43.29
43.83
44.29
45.03
45.63
54
41.13
42.61
43.53
44.22
44.77
45.23
45.98
46.58
55
42.03
43.52
44.45
45.15
45.70
46.17
46.92
47.53
56
42.93
44.44
45.38
46.08
46.64
47.10
47.86
48.48
57
43.83
45.35
46.30
47.01
47.57
48.04
48.81
49.43
58
44.73
46.27
47.23
47.94
48.51
48.98
49.76
50.38
59
45.64
47.19
48.16
48.87
49.44
49.92
50.70
51.33
60
46.54
48.11
49.09
49.81
50.38
50.86
51.65
52.28
61
47.45
49.03
50.01
50.74
51.32
51.81
52.60
53.24
62
48.36
49.95
50.94
51.67
52.26
52.75
53.55
54.19
63
49.27
50.87
51.87
52.61
53.20
53.70
54.50
55.15
64
50.18
51.79
52.80
53.55
54.14
54.64
55.45
56.10
65
51.09
52.72
53.73
54.48
55.09
55.59
56.40
57.06
66
52.00
53.65
54.67
55.42
56.03
56.54
57.35
58.01
67
52.91
54.57
55.61
56.37
56.97
57.48
58.31
58.97
68
53.83
55.50
56.54
57.31
57.92
58.43
59.26
59.93
69
54.75
56.43
57.48
58.25
58.86
59.38
60.21
60.88
70
55.66
57.36
58.41
59.19
59.81
60.33
61.17
61.84
71
56.58
58.29
59.35
60.13
60.75
61.28
62.12
62.80
72
57.50
59.22
60.29
61.07
61.70
62.23
63.08
63.76
73
58.42
60.15
61.22
62.01
62.65
63.18
64.04
64.72
74
59.34
61.08
62.16
62.96
63.60
64.13
64.99
65.68
75
60.26
62.02
63.10
63.91
64.55
65.08
65.95
66.64
76
61.18
62.95
64.04
64.85
65.50
66.03
66.91
67.61
77
62.10
63.88
64.99
65.80
66.44
66.99
67.87
68.57
78
63.03
64.82
65.92
66.74
67.40
67.94
68.82
69.53
79
63.95
65.75
66.87
67.69
68.35
68.90
69.78
70.49
80
64.88
66.69
67.81
68.64
69.30
69.85
70.74
71.45
81
65.80
67.62
68.76
69.59
70.25
70.80
71.70
72.42
82
66.73
68.56
69.70
70.54
71.20
71.76
72.66
73.38
83
67.66
69.50
70.64
71.48
72.16
72.71
73.62
74.34
84
68.59
70.44
71.59
72.44
73.11
73.67
74.58
75.31
85
69.51
71.38
72.54
73.39
74.06
74.63
75.54
76.28
86
70.44
72.32
73.48
74.33
75.02
75.58
76.51
77.24
87
71.37
73.26
74.43
75.29
75.97
76.54
77.47
78.20
88
72.30
74.20
75.38
76.24
76.93
77.50
78.43
79.17
89
73.23
75.15
76.32
77.19
77.88
78.46
79.39
80.14
90
74.17
76.09
77.27
78.14
78.84
79.42
80.36
81.10
91
75.10
77.03
78.22
79.09
79.79
80.38
81.32
82.07
92
76.03
77.97
79.17
80.05
80.75
81.34
82.28
83.04
93
76.97
78.91
80.12
81.00
81.71
82.30
83.25
84.01
94
77.90
79.86
81.07
81.96
82.67
83.26
84.22
84.97
95
78.84
80.80
82.02
82.91
83.63
84.22
85.18
85.94
96
79.77
81.75
82.97
83.87
84.58
85.18
86.14
86.91

We recommend that you monitor port usage regularly and plot it over time in order to anticipate traffic needs. We also recommend that you observe port capacities on a weekly basis on new systems or when you are adding new subscribers, and on a monthly basis on older systems.

Spotting Potential System Problems

In addition to helping determine GOS and port usage, the Feature Daily Traffic and Feature Hourly Traffic reports provide statistical information that is useful for spotting potential problems and for evaluating how your AUDIX system is actually used. This information includes the:

  • Number of subscribers administered in the AUDIX system
  • Total call answer and voice session usage time
  • Number of login attempts and abandoned calls
  • Number of voice mail, call answer, broadcast, login, priority, and private messages sent
  • Average length of voice mail and call answer calls
  • Types of messages, including voice, text, and fax components and binary attachments

Load Reports

The Load Daily Traffic and Load Hourly Traffic reports display information about the number of calls handled by each active port for up to 32 consecutive days or 192 consecutive hours, respectively.


 

Note: The Maximum Simultaneous Ports in Use field and Maximum Simultaneous IMAPI Sessions in Use field in the Load Daily Traffic and Load Hourly Traffic reports provide valuable information about system load, but they should not be used for GOS calculations.

Spotting Switch Problems

The average number and duration of the calls that are made to the AUDIX system during the period is reported. These numbers may indicate a problem at the switch with either port coverage or distribution if one port is overloaded and other ports are underloaded.

Spotting Threshold Problems

Threshold exceptions indicate that subscribers tried to use more message or list space than is available and that warnings were issued. These exceptions can be the first indication that you need to change certain information contained in other screens.

If you notice a large number of threshold exceptions for lists, it may mean that you initially miscalculated the maximum number of lists per subscriber. You can increase the number of lists assigned to each subscriber through both the System Parameters Limits and COS screens. You can also ask subscribers to delete old or unnecessary lists.

The upper and lower limits for message space are shown on the screen. If the limits are consistently exceeded, you can do any or all of the following:

  • Increase mailbox size for an individual subscriber on the Subscriber screen or for a class of service on the COS screen.
  • Decrease message retention times on both the Subscriber and COS screens. This action limits the length of time that the AUDIX system retains messages within subscribers' mailboxes, resulting in the more frequent deletion of old messages.
  • Issue a notice (broadcast a message) to subscribers asking them to delete messages immediately after listening to them or to regularly clean both their incoming and outgoing mailboxes.
  • Raise the thresholds administered on the System Parameters Thresholds screen.

Call Management System Reports

The Release 3 Call Management System (R3 CMS) is a software product used with the automatic call distribution (ACD) feature of a DEFINITY switch. The R3 CMS collects call-traffic data, formats management reports, and provides an administrative interface to the ACD feature. R3 CMS also collects data on and provides an administrative interface to the Call Vectoring feature, which is available with the ACD feature on many Avaya switches.

If your company has R3 CMS connected to your switch and you are using the Call Vectoring feature to route calls to the INTUITY AUDIX system, you have the option of using R3 CMS reports to view AUDIX traffic data. You can use R3 CMS reports in these circumstances because calls routed to the AUDIX system through call vectoring are carried on a vector directory number (VDN), which is an extension defined in the switch software. R3 CMS collects data on VDNs and can generate reports on VDNs. Thus, R3 CMS reports on the VDN that carries calls to the AUDIX system contain traffic data for the system.

The following are examples of the types of AUDIX data that R3 CMS VDN reports collect:

  • The total number of calls to the AUDIX system
  • The average time calls waited before being answered by the AUDIX system (if you are using managing split or route to split commands)
  • The average length of a call (average talk time) to the AUDIX system
  • The number of calls that transferred out of the AUDIX system
  • The busiest hour of the day, based on the number of calls

For more information about R3 CMS and the data you can collect, see CentreVu Call Management System Administration, 585-215-800, and CentreVu Call Management System Reports, 585-215-801.


 


R3 CMS also collects data about the AUDIX system by identifying the AUDIX system as a measured ACD split/hunt group. However, measuring an AUDIX split with CMS is not recommended because AUDIX split activity can significantly deteriorate the performance of R3 CMS. AUDIX split and agent data can also quickly fill R3 CMS disk space.

In addition, CMS VDN data about the AUDIX system might not match the data collected in AUDIX traffic reports or ADAP. Calls might spend time in vector processing before actually connecting to the AUDIX split. CMS collects VDN data on calls during this time, but AUDIX does not. Additional discrepancies can exist for various reasons, including differing points at which R3 CMS and the AUDIX system count answered and abandoned calls and the way calls are tracked while being rerouted through the switch.

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