Critical patch

[zgti]

Hi fellow IPOCC'ers,

In our lab system I have installed the IPOCC 9.1.2 with the critical patch.
Now, I am having only major problems. Calls got stuck in que, calls don't get to agent groups.
When an caller disconnect, he doesn't disconnect in the que, IVR sometimes responds, sometimes not, etc etc.
Also, when trying to duplicate a telephony file in the agent portal, the UI stops with a runtime error, and doesn't respond anymore.

At my customers I didn't install the critical patch, but just deployed the OVA file without patching.
There are no major problems, things run very smoothly.

Can someone tell me if they had succes with the critical patch?
I think there are major issues with this patch.

Regards, Peter

[jtarjanyi]

Hi fellow IPOCC'ers,

In our lab system I have installed the IPOCC 9.1.2 with the critical patch.
Now, I am having only major problems. Calls got stuck in que, calls don't get to agent groups.
When an caller disconnect, he doesn't disconnect in the que, IVR sometimes responds, sometimes not, etc etc.
Also, when trying to duplicate a telephony file in the agent portal, the UI stops with a runtime error, and doesn't respond anymore.

At my customers I didn't install the critical patch, but just deployed the OVA file without patching.
There are no major problems, things run very smoothly.

Can someone tell me if they had succes with the critical patch?
I think there are major issues with this patch.

Regards, Peter

I'm using critical patch both at customer site, and my lab as well. Callflows are OK, however there were some intresting situation with IVR. Duplicating files, and other UI releted problem are fixed when we configured the used port in network switches ACL (some kind of firewall, between client and server)
Unfortunately the Avaya provided list was not enough, so we monitored the used port range and opened it.
If there any firewall / port restriction between your server and client ?