delegate Key in Emails

[sharm112]

Good Morning Everyone !

Is there a way to remove delegate button from Agent UI in email section. Customer does not want to allow agents to delegate emails to other agents/ or If we can block them from doing the same.

[marquardt]

It is currently not possible

It is not possible to hide the button Delegate.

It is possible to hide the button Delete.

[sharm112]

Thanks mate, What about delegate button.. Do you know if it will be a feature in future IPOCC release.. similarly to how we can change UI for telephony.buttons