IPOCC- Open Database Error- delayed response in case DB SQL is down

[Guest]

in IPOCC IVR Editor, if Open DB has some SQL Server/DB link issue so Error response after 1 minutes for further action. I want to tear call with some Announcement/ call treatment but till 1 minutes call silence ( even wait music/ any announcement not work, can we minimize this timeout time.
As 1 minutes are too long to give any E response as DB server can be down any time so all user calls will be treat as no response.
Can anyone experience this DB server link down long timeout issue?

[Guest]

Anyone have experienced this db connection delayed timeout on IVR call flowr?
if how to handle to minimize time from default 60 second to 10/15 second or less?

[bennylu]

I do not think there is a way. I created a global variable so my client can easily change the value when there is a known issue on their SQL server and then the task flow will bypass the DB check.

[Guest]

Ipocc

yes this very old known issue and many request has been launch to IPOCC team to improve it ( not big issue for them to handle it) but still no listening. I also again reach to CAM to improve in next Rls. but ....

Anyway, what type of global variable and logic is used to bypass DB connection?

[bennylu]

Just create a new Global variable then you can add it to supervisor home file to slide it between 1 or 2. In the task flow you check whether the new variable equals to 1 or 2 before open the DB and bypass DB if =2.