Abandoned calls

[kweidlich1]

Is there a counter available that will show where a call was abandoned? Can the system report on whether the call was abandoned in the IVR, or at the agent, etc..
Thanks.

[kruegerb]

Counter for abandoned calls in waiting queue: totNAbanQueued, a andoned at ringing Agent : totNAbanAg

[kweidlich1]

Thanks for your help!

[patri34]

Real time reporitng

How can i get the Abandoned calls in queue and abandoned calls at ringing agent in real time Reporting?

[kruegerb]

There is no differenciation between abandoned in queue or in ringing state in real time reporting available . Only for historic reporting