Callback Simple IVR

[lquimby]

So I have this working fine, However when you have a callback request it just uses the caller id of the caller. I see this being a problem if you are not able to input your number for the callback or speak your name. We would run into the scenario when the dialer calls the main number and we wont know who to ask for. Is it possible to get this changed to ask for the number?

[verma62]

I think its possible, as in sample IVR you can additional prompt to collect the number where call back is required. I hope I got your question correctly.

However I am not able to make the sample call back ivr working, records are inserted in database without any errors but not getting the call. Any idea if I am missing any additional configuration required??

[kruegerb]

I have attached the latest version of the IVR script, please try if this works correctly creating the call jobs.
in IPOCC 9.1.4 the example script will be extended to collect the number via DTMF from the caller

[verma62]

Thanks kruegerb,
It worked for me now, and I do observed the modifications made here for createccid.

I have to manually change one more thing i.e. topicId. I have assigned here my campaign id which I have created in dialer. After changing it to proper campaignId from database outbound call are made.

In case i dont change it, job is created but outbound call is not made as topicid is inserted against which no campaign is created in my dialer.

I don't understand in example why we are inserting topic id as no campaign is created by default in dialer for topics. Am I missing anything in the example?

[kruegerb]

Call Jobs can also assigned only to a topic instead of campaign. This is also used in the call back solution from Web page via CGI server.
In UI only call jobs belonging to a campaign can be configured, but for call back no campaign is necessary

[verma62]

Thanks Kruegerb,

I was under the impression that for making any outbound calls campaigns are necessary.

However thanks for your guidance on this, I will try check the same.

[cdele]

Just what to ask this question to clarify;

what is the meaning of this number

updatecount 23104002

inside odtrigger

[kruegerb]

with this entry the UI and the dialer process gets the notification, that there is a new call job. Do not change the value!

[cdele]

Thank you very much.

[sharm112]

Callback dialer

Hello Guys, I have an issue where when customer leaves callback number. Dialer puts time as 03/02/2016 11:00 when callback number is left at anytime example : 02nd march 2016 3:00P.M. When i do a manual campaign - it puts date and time correctly as 02/03/2016 3:00 P.M.
Does script need to be modified so that it send the correct callback time to dialer or is it a bug ?.We are on 9.1.6 with IPOCC9.1(with critical Patch)

[lebon]

same problem in 9.1.6 for date and time

[kruegerb]

does the issue occur with the latest Version of the script attached in this thread at 06-23-2015, 08:17 AM ?