Recent media and social media coverage has brought new attention to an older security issue affecting Avaya 96x1/B189 H.323/SIP phones. Click here for ASA-2014-099 - Released February 2014.
For emergency preparation, business continuity, or disaster recovery information, please click here.
To ensure the most optimal experience navigating our web site, click here to confirm you are using a compatible web browser. Thank you
You can now Video with one of our Live Agents through Ask Ava. Please click here for tips on using our latest communication channel.
Use Ask Ava to get access to solutions and engage Live Agents.
Access Avaya's Service Community through Help> Forums
Register now to take full advantage of AVAYA SupportRegister >
Click here for information on the Support Re-initiation Policy changes that are taking effect 10th August 2015.
Click here for information on Multi-Vendor Collaborative Support Available for Avaya Support Clients.
Click here for the updated Avaya Support Guide - it provides descriptions of the various tools and services that you have access to as a valued Avaya Support customer.
You are now leaving Avaya Support and entering the Avaya Learning website.Continue
This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link
A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website
Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.Close