Use Ask Ava to get access to solutions and engage Live Agents.
Access Avaya's Service Community through Support Forums>
Register now to take full advantage of AVAYA Support
Register >
Winter Storm Support - Avaya Client Services is ready to help clients impacted by winter storms. Opening a case on the Avaya Support Website is the fastest way to get support. Alternately, call +1-800-242-2121 (US) for support. For emergency preparation, business continuity, or disaster recovery information, please click here.
MSP Activation - Avaya will enable (or "activate") MSPs on Avaya-brand PBXs purchased or upgraded between January 1, 1990 and April 30, 2008. Click here to learn more.
Shellshock/Bash impact update for Avaya products! Click here to see the latest Avaya Security Advisory (ASA) information: Avaya Corporate Security along with the IT, Product and Services Security teams are working aggressively to assess impact and if needed, develop actions for remediation.
You can now Video with one of our Live Agents through Ask Ava. Please click here for tips on using our latest communication channel.
Click here for information on Multi-Vendor Collaborative Support Available for Avaya Support Clients.
Click here for the updated Avaya Support Guide - it provides descriptions of the various tools and services that you have access to as a valued Avaya Support customer.
New IP Office Support Services designed to care for your IPO 8.1+ Solutions with increased value.
You are now leaving Avaya Support and entering the Avaya Learning website.
ContinueThis functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link
A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website.
Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Engage with the Avaya Service Community by visiting the Support Forums.
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.
Close