javax.telephony.callcenter.events
Interface ACDAddrEv

All Superinterfaces:

AddrEv, CallCentEv, Ev

All Known Subinterfaces:

ACDAddrBusyEv, ACDAddrLoggedOffEv, ACDAddrLoggedOnEv, ACDAddrNotReadyEv, ACDAddrReadyEv, ACDAddrUnknownEv, ACDAddrWorkNotReadyEv, ACDAddrWorkReadyEv

public interface ACDAddrEv
extends CallCentEv, AddrEv

The ACDAddrEv interfaces is the base event for all events pertaining to the ACDAddress interface. This interface extends the CallCentEv interface and the core AddrEv interface. All event interfaces which extend this interface are reported via the ACDAddressObserver interface.

The call center package defines events interfaces which extend this interface to report state changes in Agent's which are associated with the ACDAddress. These events are: ACDAddrBusyEv, ACDAddrLoggedOffEv, ACDAddrLoggedOnEv, ACDAddrNotReadyEv, ACDAddrUnknownEv, ACDAddrWorkNotReadyEv, and ACDAddrWorkReadyEv.

Avaya is providing its backward-compatible Observer model implementation in this release; in the specification this interface is deprecated as of JTAPI 1.4, replaced by ACDAddressEvent

See Also:

Terminal, TermEv, Agent, ACDAddress, CallCentEv, ACDAddrBusyEv, ACDAddrLoggedOnEv, ACDAddrLoggedOffEv, ACDAddrNotReadyEv, ACDAddrReadyEv, ACDAddrUnknownEv, ACDAddrWorkNotReadyEv, ACDAddrWorkReadyEv

Field Summary

Fields inherited from interface javax.telephony.callcenter.events.CallCentEv

CAUSE_NO_AVAILABLE_AGENTS

Fields inherited from interface javax.telephony.events.Ev

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN

Fields inherited from interface javax.telephony.events.Ev

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN

Method Summary

Agent	getAgent() Returns the Agent associated with this event.
Address	getAgentAddress() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.
AgentTerminal	getAgentTerminal() Deprecated. JTAPI v1.2. This method has been replaced by the getAgent() method.
int	getState() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.
CallCenterTrunk[]	getTrunks() Deprecated. JTAPI v1.2. This method has been replaced by the getAgent() method.

Methods inherited from interface javax.telephony.callcenter.events.CallCentEv

getCallCenterCause

Methods inherited from interface javax.telephony.events.Ev

getCause, getID, getMetaCode, getObserved, isNewMetaEvent

Methods inherited from interface javax.telephony.events.AddrEv

getAddress

Methods inherited from interface javax.telephony.events.Ev

getCause, getID, getMetaCode, getObserved, isNewMetaEvent

Method Detail

getAgent

Agent getAgent()

Returns the Agent associated with this event.

Returns:

The associated Agent.

Since:

JTAPI v1.2

getAgentTerminal

AgentTerminal getAgentTerminal()

Deprecated. JTAPI v1.2. This method has been replaced by the getAgent() method.

Returns the Terminal associated with the Agent.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the ACDAddrEv.getAgent() method to obtain the Agent and then use the Agent.getAgentTerminal() method.

Returns:

The Terminal associated with the Agent.

getState

int getState()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the state of the Agent.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the ACDAddrEv.getAgent() method to obtain the Agent and then use the Agent.getState() method.

Returns:

The Agent's state.

getAgentAddress

Address getAgentAddress()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the Address associated with the Agent's Terminal.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the ACDAddrEv.getAgent() method to obtain the Agent and then use the Agent.getAgentAddress() method.

Returns:

The Address associated with the Agent's Terminal.

getTrunks

CallCenterTrunk[] getTrunks()

Deprecated. JTAPI v1.2. This method has been replaced by the getAgent() method.

Returns an array of all Trunks currently being used for this Call. If there are no Trunks being used, this method returns null.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the ACDAddrEv.getAgent() method to obtain the Agent and then get the trunks via the CallCenterCall interface.

Returns:

An array of Trunks, null if there are none.