javax.telephony.callcenter.events
Interface AgentTermEv

All Superinterfaces:

CallCentEv, Ev, TermEv

All Known Subinterfaces:

AgentTermBusyEv, AgentTermLoggedOffEv, AgentTermLoggedOnEv, AgentTermNotReadyEv, AgentTermReadyEv, AgentTermUnknownEv, AgentTermWorkNotReadyEv, AgentTermWorkReadyEv

public interface AgentTermEv
extends CallCentEv, TermEv

The AgentTermEv interfaces is the base event for all events pertaining to the AgentTerminal interface. This interface extends the CallCentEv interface and the core TermEv interface. All event interfaces which extend this interface are reported via the AgentTerminalObserver interface.

The call center package defines events interfaces which extend this interface to report state changes in the Agent. These events are: AgentTermBusyEv, AgentTermLoggedOffEv, AgentTermLoggedOnEv, AgentTermNotReadyEv, AgentTermUnknownEv, AgentTermWorkNotReadyEv, and AgentTermWorkReadyEv.

Avaya is providing its backward-compatible Observer model implementation in this release; in the specification this interface is deprecated as of JTAPI 1.4, replaced by AgentTerminalEvent

See Also:

Terminal, TermEv, Agent, AgentTerminal, CallCentEv, AgentTermBusyEv, AgentTermLoggedOnEv, AgentTermLoggedOffEv, AgentTermNotReadyEv, AgentTermReadyEv, AgentTermUnknownEv, AgentTermWorkNotReadyEv, AgentTermWorkReadyEv

Field Summary

Fields inherited from interface javax.telephony.callcenter.events.CallCentEv

CAUSE_NO_AVAILABLE_AGENTS

Fields inherited from interface javax.telephony.events.Ev

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN

Fields inherited from interface javax.telephony.events.Ev

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN

Method Summary

ACDAddress	getACDAddress() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.
Agent	getAgent() Returns the Agent associated with the AgentTerminal.
Address	getAgentAddress() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.
java.lang.String	getAgentID() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.
int	getState() Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Methods inherited from interface javax.telephony.callcenter.events.CallCentEv

getCallCenterCause

Methods inherited from interface javax.telephony.events.Ev

getCause, getID, getMetaCode, getObserved, isNewMetaEvent

Methods inherited from interface javax.telephony.events.TermEv

getTerminal

Methods inherited from interface javax.telephony.events.Ev

getCause, getID, getMetaCode, getObserved, isNewMetaEvent

Method Detail

getAgent

Agent getAgent()

Returns the Agent associated with the AgentTerminal.

Returns:

The associated Agent.

Since:

JTAPI v1.2

getACDAddress

ACDAddress getACDAddress()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the ACDAddress the agent currently is or was logged into.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the AgentTermEv.getAgent() method to obtain the Agent and then use the Agent.getACDAddress() method.

Returns:

The ACDAddress currently or formerly associated with the Agent.

getAgentID

java.lang.String getAgentID()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the ID of the Agent.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the AgentTermEv.getAgent() method to obtain the Agent and then use the Agent.getAgentID() method.

Returns:

The Agent ID.

getState

int getState()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the state of the Agent.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the AgentTermEv.getAgent() method to obtain the Agent and then use the Agent.getState() method.

Returns:

The Agent's state.

getAgentAddress

Address getAgentAddress()

Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method.

Returns the Address associated with the Agent's Terminal.

Note: This method has been replaced in JTAPI v1.2 and later. Applications should use the AgentTermEv.getAgent() method to obtain the Agent and then use the Agent.getAgentAddress() method.

Returns:

The Address associated with the Agent's Terminal.