Alarms and log messages

When the Avaya IR system has problems or errors, it generates a system message. System messages are used to alert you to problems, potential problems, or a change in the state of the system. These messages are collected in the Message Log Report screen of the Web Administration tool.

You administer the destination, threshold, and priority of each message individually using the Message administration screens of the Web Administration tool.

Alarms and log messages generally describe the actions to take regarding these system-reported troubles. If the action requires you to contact your remote maintenance service center, this means one of the following:

• If you are a field technician supporting a customer per a maintenance agreement or a time and material charge basis, you are the remote maintenance service representative. If the problem is more serious than you can handle, contact the next level of support or Avaya for assistance.
• If you are a support person assisting an end customer, you are the remote maintenance service representative. If you cannot solve the problem, contact the Technical Support Center (TSC) at 1-800-242-2121 for assistance.
• If you are a customer, contact the TSC at the number shown above.

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