DB003

Alarm level

Major.

Description

An attempt to read a record from the specified system traffic table has failed. This error message is reported by one of the call data maintenance jobs (CCA_Summary, CCA_Deletion, CDH_Summary, or CDH_Deletion) responsible for summarizing and cleaning up the traffic data.

The effect on traffic data depends on the call data maintenance job that was the source of the problem:

• If the source is CCA_Summary or CCA_Deletion, the Call Classification (CCA) data report for the date the error was logged will not be correct.
• If the source is CDH_Summary or CDH_Deletion, all nonCCA traffic data reports for the date the error was logged will not be correct.

There is no impact on call processing.

Repair procedure

The steps that follow are suggestions. For assistance, contact your database administrator or database vendor.

To correct the problem:

1. If the reason field of the error message is ORA00942:table or view does not exist, recreate the system traffic tables.
2. If the reason field of the error message is anything else, take the following actions:
1. Stop the voice system.
2. Stop the database system.
3. Start the database system.
3. If the database system fails to start because of database file corruption, restore the database from backup files.
4. Start the voice system.
5. If the problem persists, recreate the system traffic tables.

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