DB004

Alarm level

Critical.

Description

During call processing, an attempt to read a record from the specified application table failed. Application functionality may be severely impaired.

Repair procedure

The steps that follow are suggestions. For assistance, contact your database administrator or database vendor.

To correct the problem:

1. If the reason field of the error message is ORA00942:table, view does not exist, Can't find table descriptor for table table_name, take these actions:
2. Check the application and make sure that it refers to the correct table name.
1. If the table reference in the application is incorrect, change it.
2. If the application is correct, restore the application table from backup files.
3. If no backup is available, recreate the application table.
3. If the reason field of the error message is anything else, take the following actions:
1. Stop the voice system.
2. Stop the database system.
3. Start the database system.
4. If the database system fails to start because of database file corruption, restore the database with backup files.
5. Start the voice system.
4. If the database system started successfully but the problem persists, take the following actions:
1. Stop the voice system.
2. Drop the database table table_name.
3. Restore the application table from a backup file.

If the table resides on a remote machine, restore the table to the remote machine.

4. Start the voice system.

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