HOST012

Alarm level

Major.

Description

The application cannot access the host to get data for the call. Either not enough sessions have been assigned to the application, or some sessions assigned to the application are not logged in to take calls.

Repair procedure

To resolve the problem:

1. Enter hstatus with the appropriate argument (application_name, session_number, range, or all) to verify that there are as many sessions defined as there are voice channels assigned to the application.
2. Enter hstatus with the appropriate argument (application_name, session_number, range, or all) to verify that the application has enough sessions logged in and ready to handle calls.
3. If the voice response application is not assigned to the LU, assign as many sessions as needed by entering hassign application_name to session_number.

The system displays a message that reports the success or failure of the hassign command.

4. If a LU is assigned to application but in the logged-out state, enter hlogin session_number to log in logged-out sessions.
5. Enter hstatus with the appropriate argument (application_name, session_number, range, or all) to determine if some sessions are in the recovery state.

Sessions may be put into the recovery state due to faulty logic in the host application.

If some sessions are in recovery, check the logic of the host application. See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.

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