VROP017

Alarm level

None.

Description

An unexpected event occurred during an action. This action corresponds to a script instruction or administrative request (play a phrase, code a phrase, remove a phrase, fetch, create, or update). The system detected some type of anomaly while performing the action specified. The voice response action may not have completed successfully. The root cause could be either excessive system load or a problem with an NMS circuit card reported with another message.

Repair procedure

• If the message field is Bad tag, probably time expired or Nonoutstanding tag, probably time expired, check the log for a VROP019 message and perform the repair procedure for that message.
• If any other information appears in the message field, the problem could be caused by an error in the system software. Contact your Avaya support representative for assistance.
• If you suspect problems with system load, take steps to reduce the load. See Managing Avaya IR system performance for more information.

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