Assigning and unassigning groups

Integrity Insurance has added a service to provide callers with information on their new supplementary Medicare insurance. The service is assigned to channels 20-30. A week after adding the service, the Integrity system administrator found that other operations were sometimes interfering with calls handled by the new number. To avoid further problems, she decided to dedicate equipment group 5 to the channel.

Unassigning channels from groups

Other services are currently using channel 5, so the first step is to unassign the channels from the group.

To unassign channels from the group:

1. Go to the Channels to Groups screen (Configuration Management > Voice Equipment > Channels to Groups).

The system displays the Channels to Groups screen.



2. Select Unassign.

The system displays the Unassign Channels from Equipment Groups screen.

3. Specify the channels and groups to unassign and click Submit.

The Integrity system administrator made the entries as shown in the following screen to unassign channels 1 through 19 from group 5.



Equipment group 5 is now free to be assigned to other channels.

Assigning channels to groups

To assign channels to equipment groups:

1. Go to the Channels to Groups screen. From the main menu, Configuration Management > Voice Equipment > Channels to Groups.
2. On the Channels to Groups screen, select Assign.

The system displays the Assign Channels to Equipment Groups screen.

3. Specify the channels and groups to assign and click Submit.

The Integrity system administrator made the entries as shown in the following screen to assign channels 20 through 30 to group 5.

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