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Integrity Insurance has developed a voice response application to support calls about their new Supplementary Medicare Insurance. The Integrity system administrator needs to assign channels to this service. She knows that the number to be used for the service is 800-555-1351 and that the voice response application for the service is called medicare.
Identifying channels to use
To identify available channels:
Note:
You may print a copy of the Display Equipment screen and keep it on hand for reference.
The Integrity Insurance IR system has one NMS card, and the first set of channels on the card is assigned to an application that manages fax receiving service (faxrec2).
The Integrity system administrator scrolls down and sees that some of the channels assigned to fax receiving do not have phone numbers assigned to them, so are not in use for this service. She decides to re-assign ten of these channels (channels 20-30) to the medicare voice response application. It is not necessary to unassign the channels from fax receiving first.
Assigning services to channels
To assign services to channels:
The system displays the Voice Services screen.
The system displays the Channel Services screen.
The system displays Assign Services to Channels screen.
If the channels were not assigned to a service previously, the IR system automatically assigns the startup service of the same name. If the channels were previously assigned, the name of the previous startup service is retained when no selection is made.
The Integrity system administrator completed the Assign Services to Channels screen as follows: The voice response application that handles calls to the Supplementary Medicaid number is the medicare application. It is installed on the <mav_pro_short> system and is displayed on the list. The system administrator selected the appropriate startup service, since the channels were previously assigned to another service.
The system displays messages to indicate that the channels are reassigned.
Unassigning services from channels
The Integrity system administrator decided to unassign the unused fax service from the remaining five channels to eliminate confusion.
To unassign services from channels:
The system displays the Channel Services screen.
The system displays the Unassign Services from Channels screen.
The Integrity system administrator made the entry shown in the following screen to unassign channels 35 through 40.
The system displays messages to indicate that the channels are unassigned.
Assigning phone numbers to services
For the service to work, the system administrator must assign a phone number or numbers to it. The number entered here represents the telephone number callers dial to reach the service. The number of digits must match those that the switch provides.
To assign phone numbers to services:
The system displays the Number Services screen.
The system displays the Assign Number Service screen.
The Integrity system administrator completed the Assign Number Services screen as as follows: she entered the 800 number to be used for the service in the Called Numbers field. (Because the field scrolls to the left, you cannot see the entire number here.) Since the system should accept calls from any number, she left the default entry, any, in the Calling Numbers field. Finally, she selected medicare as the Service Name, since medicare is the voice response application for the new service.
The system displays messages to indicate that the number is assigned.
